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Contact Centre Team Leader

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Organisation : Compassion Australia

Location : New South Wales (Newcastle)

Work type : Full-time

Sector : Community Development, Community Engagement, Law, Justice & Human Rights, Overseas Aid & Development

Salary type : Annual Package

About the role

  • Work in our Newcastle or Sydney locations, or from home anywhere within NSW!
  • Full Time Permanent Role
  • Must be available to work rotating shifts across 7:30am - 8pm

Compassion Australia has set an ambitious three-year strategy, to respond to the challenges that the COVID-19 pandemic has brought to those living in poverty. Working for Compassion Australia is more than just doing a job, you’ll be using your passion and skills to support children living in poverty all over the world.

About the Role
This key team leader role sits withing our contact centre leadership team. This is a very exciting opportunity for you to nurture and grow your very own team. As the Contact Centre Team Leader, you will be responsible for providing engaging and efficient supporter experiences through the daily management of a team, hiring, motivating, recognising and rewarding high performance, coaching, mentoring and problem solving. This role is an ideal progression opportunity for anyone who would like to begin their career in people management.

About You
You will be a people person with proven experience as a team leader or supervisor within a call centre environment. You’ll possess strong coaching and development experience and the ability to engage and motivate staff members into a high performing team. You will ideally also possess a strong degree of experience in a contact centre or customer service environment.

This is a busy role with multiple KPIs, competing priorities and deadlines. Apply now for a great opportunity for an energetic and supportive leader who wants to make a difference.

The successful candidate will be strongly aligned to the values of this leading Christian not-for-profit organisation and be looking for a role where you can use your exceptional talent to make a real difference.

We want to hear from you! If you would like to be considered for this position, please download the information pack and submit your application. To take the first step in this exciting journey, click on “Apply Now”. Applications close 9am Monday 17th May 2021.

If you have any questions regarding this position, please contact our People and Culture Team via email at

About the organisation

Organisation Name : Compassion Australia

How to apply

Please quote in application: Contact Centre Team Leader via Pro Bono Australia.


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