Administration Assistant

Rough Patch is looking for a permanent part-time administration assistant to support us 15 hours per week across a diverse range of administrative tasks in Leichhardt. These hours can be split over 2 or 3 days depending on the candidate. Due to the nature of the role, there is no capacity to work from home.

About the role
Our administration assistant must be an all-rounder who is warm, compassionate, thoughtful and willing to take on a broad range of tasks. You must be able to confidently and warmly interact with all personality types, especially people going through a rough patch. You should also be a problem solver who can Google to find answers, come up with creative solutions, and make things work on a non-profit budget! You will report to the Director, which includes managing their diary, taking client bookings, responding to emails and “managing up” where necessary.

We’d love to work with someone who has a passion for mental healthcare, and wants to contribute to an organisation that works to reduce stigma and provide innovative services to the community. There is scope for the role to increase in days and for you to grow with the organisation.

Some of the daily tasks you would work on include;
– Social media planning and programming, including using Canva to design social media posts
– Updating and maintaining website using Wix
– Calendar and bookings management for Director, including liaising with counselling clients to make appointments
– Managing and responding to client enquirers in a timely way
– Basic retail duties, such as using point of sale software, reordering inventory, keeping shop neat and clean
– Word processing, supporting Accounts Manager with financial documentation and managing petty cash
– Actively seeking funding and grant opportunities, or other business related opportunities
– Booking travel and accommodation

Essential Criteria
– Sensitivity and commitment to confidentiality and ethical conduct at all times
– Excellent interpersonal and communication skills, including written communication skills
– Super organised, efficient, creative problem solver, able to juggle different priorities, able to think on your feet, flexible, reliable, mature, attentive to details
– Advanced computer literacy and ability to use Microsoft Office suite on PC and Mac, as well as Google products including Gmail, Calendar and Drive
– Confidence and ability in using (or quickly learning) software including Slack, Trello, Canva, Wix, Xero and patient management software
– Ability to give and receive non-defensive feedback
– Willingness to support the organisation with a wide variety of tasks

Desired Criteria
– Experience in counselling, psychology or other mental health settings, or medical settings
– Retail experience, especially managing inventory, ordering stock, creating displays, etc

What we offer and salary
– $45,626 – $48,195 pro rata (permanent part-time), depending on experience
– A warm, welcoming and understanding workplace that values compassion, respect and collaboration
– The opportunity to contribute your skills to a meaningful cause that actively supports better mental health in our community

IMPORTANT NOTE
We are a dog-friendly office and our Director works with a therapy dog. Any applicant MUST be comfortable with dogs in the workplace, and feel comfortable being directive with dogs. You WILL get snuggled by a dog from time to time!