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Family Violence Case Manager

Organisation : VincentCare

Location : Melbourne (South-East Metro Suburbs)

Work type : Part-time

Profession : Client Services, Community Services

Sector : Families, Homelessness & Affordable Housing, Women

Salary type : Hourly

Application closing date : 28 Jun, 2021

About the role

Family Violence Case Manager

(0.8 Maximum Term 8 month contract)

Enjoy the benefits of working with a growing organisation offering career development, flexibility and an attractive annual salary package (including leave loading and superannuation). 

The Role:

As a family violence case manager, you will provide the following supports to single adult, parent and child victim-survivors who are homeless and/or at risk of homelessness because of family violence:

  • Information, advocacy and referral
  • Brief engagement and intervention
  • Case management
  • Accommodation and support

The purpose of this role is to assist victim-survivors supported by the program to maximise their ability to live independently and free from abuse.

VincentCare Victoria:

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness. 

Working with VincentCare:

A key strategic priority is attracting and retaining skilled and committed employees aligned to our values. VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including:

  • Career Development opportunities
  • Employee Assistance Program
  • Salary Packaging
  • Choice of Superannuation fund
  • Family friendly and flexibility
  • Study leave
  • The Ozanam Scholar Bursary 

Diversity and Inclusion

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion. 

Selection Criteria:


  • A relevant tertiary qualification in social work, family violence or similar (required)
  • MARAM Comprehensive Family Violence Specialist Training (desired and preferred)

Experience – Essential

  • Housing – Demonstrated knowledge of issues relating to homelessness and homelessness service 
  • Family Violence – Demonstrated knowledge of issues relating to family violence, including knowledge of the feminist framework regarding gendered violence.
  • Complex and additional needs – Demonstrated experience working with adult and child victim-survivors who may also present with complex needs, with particular specialised working knowledge in AOD and mental health, in addition to homelessness, disability, legal issues, cultural and linguistic diversity and LGBTI.
  • Case Management – Demonstrated experience and knowledge of case management frameworks and principles
  • Communication & Interpersonal Skills – Can demonstrate excellent verbal and written communication skills as well as advanced interpersonal skills. Has experience of writing quality reports, submissions and successful grant applications.
  • Administration & Computer Literacy – Demonstrated administrative skills, including high level of data accuracy and uptake and strong attention to detail. Has high-level computer literacy. Strong computer literacy, demonstrated experience utilising Microsoft. Excellent time management & organisational skills
  • Motor Vehicle – Current Victorian Driver’s License 

Skills and Personal Attributes

  • Sensitivity – Demonstrated and sensitivity to working with victim-survivors from a wide range of cultural, social and economic backgrounds
  • Team Work/Autonomy – Ability to work independently and cooperatively as part of a team.
  • High degree of self-motivation –  Ability to contribute to a positive team culture.
  • Resilience – Ability to work in a crisis environment with clients presenting with complex needs and behaviours 

All appointments within VincentCare are subject to satisfactory completion of a police check and character/performance reference checks.  Police checks will be undertaken for the selected candidate prior to any job offer being confirmed. Police checks are also undertaken on a periodic basis during the period of employment.

All appointments are subject to disclosure of any relevant employment history of formal disciplinary action for improper or unprofessional conduct taken by current or previous employers or any other integrity body within or outside Australia.

The incumbent for this position must have and maintain a current Victorian Working with Children Check or equivalent. 

VincentCare welcomes applications from people from diverse cultural & linguistic backgrounds including people who identify as Lesbian, Gay, Bisexual, Trans, Intersex, Aboriginal and/ or Torres Strait Islander. 

Applications for this role are open to female candidates (including trans, gender diverse and intersex women) only under Section 28 of the Equal Opportunity Act 2010. 

About the organisation

Organisation Name : VincentCare

How to apply

How to apply:

Applicants must submit their CV together with a detailed response to each of the key selection criteria in the position description which is available at

Please submit your application through our website at

Phone enquiries may be made to Michelle Olley on 0447 816 097 or 1300 556 122.

Applications close: COB Monday, 28 June 2021


Please quote in application: Family Violence Case Manager via Pro Bono Australia.


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