Organisation : Access Community Services Limited
Location : Brisbane (Logan Central)
Work type : Full-time, Contract/Temporary
Sector : Community Support Services, Overseas Aid & Development, Youth & Young People
Salary type : Annual Package
About the organisation
Access Community Services Limited (ACSL) is Australia's leader and specialist in settlement, employment, training and youth and social enterprises for migrants, refugees and mainstream clients, in Queensland, particularly in the South East. As a community-based, not-for-profit organisation limited by guarantee, we boast over a 30 year history of serving our local community which was originally established in Logan in 1984.
We are committed to fostering community development, youth, settlement and employment initiatives and to providing personal support programs to address the needs of disadvantaged youth and community groups including migrants, refugees, humanitarian entrants and visa holders.
About the role
- Based in Logan, QLD
- Full Time – Fixed term Contract until 30 June 2022
- Competitive salary for the right candidate plus Salary Packaging Options!
Position Overview:
The Youth Case Worker will be responsible for direct case coordination for young people under the Settlement Services Program and Youth Transitions Program, ensuring that contractual obligations are met.
The Youth Caseworker will be responsible for the delivery of comprehensive intake assessments, engagement, transitions plans and continuous support for clients.
The role will have a focus on ensuring successful settlement outcomes to increase the independence and self-reliance of young CALD individuals in the programs. Part of this role includes outreach at an identified local High School and/or TAFE.
Key Responsibilities:
- Complete holistic intake assessments, with a focus on client goals, strengths and rapport building
- coordinate case work, provide referrals to relevant stakeholders and follow up on client referral outcome
- Enable referrals into education and capacity building activities to build independence and self-reliance
- Ensure that all client case work data is current and up to date on client data systems; all case notes are completed and client files filed according to confidentiality and privacy principles.
- Comply with all contract conditions of Settlement Services Program and Youth Transitions Support, including meeting specified client outcomes and completing detailed monthly reports in a timely manner. Provide reports, case studies as requested.
- Develop and maintain collaborative partnerships with key stakeholders and internal programs to improve referral pathways for clients.
- Promote and maintain systems for high-level client service and feedback processes. Promote and Improve perceptions of ACSL and its programs within the community.
- Attend regular meetings with the youth, settlement, and social service teams. Promote a positive and supportive organizational culture within the team.
- Other duties as directed from time to time within your skills range and capacity, including at times work outside of office hours.
Selection Criteria:
o be considered for this position it is essential that you have:
- Minimum 3 years equivalent experience and/or Tertiary qualifications in Human Services, Social worker or relevant Discipline
- Proven experience in working with young people from Culturally and Linguistically Diverse backgrounds
- Strong knowledge and understanding of the multicultural sector including relevant government policies and programs
- Highly developed interpersonal and communication skills including the ability to deal constructively with complex and sometimes conflicting situations
- experience networking with multi-disciplinary services and agencies
- Highly developed written and computer skills across a range of applications including database application and communication technologies
- Experience working with CALD communities is essential. Experience working in Settlement is preferable.
How to apply
Applications not allowed for this job listing.
Please quote in application: Youth Case Worker via Pro Bono Australia.
Sector: #Community_Support_Services, #Overseas_Aid_and_Development, #Youth_and_Young_People
