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(AS818) Sacred Heart Mission – CEO

Organisation : Sacred Heart Mission

Location : Melbourne (Melbourne)

Work type : Full-time

Profession : CEO & Senior Management

Sector : Homelessness & Affordable Housing

Salary type : Annual Package

About the organisation

Organisation Name : Sacred Heart Mission

About the role

  • "A meal is just the beginning"

For 40 years, Sacred Heart Mission has provided shelter, food, care and support to people experiencing homelessness, disadvantage and social exclusion. With revenue exceeding $30 million, the Mission delivers programs across Melbourne through 400 staff and over 1000 volunteers.
The decision of a highly successful and much respected CEO to pursue other interests has created this exceptional opportunity for another outstanding leader to embody and pursue the Mission’s vision of an inclusive, fair and compassionate community, which enables people to overcome disadvantage and realise their full potential.
Combining a strong social conscience with values alignment, capability and a capacity to optimise sustainability, you will implement the board’s strategy, supported by dedicated directors and a loyal workforce of staff, volunteers and supporters.

Position Description

Sacred Heart Mission (SHM) works with people whose capacity to participate fully in community life is affected by deep, persistent disadvantage and social exclusion.  Since opening our doors in 1982, the Mission has been providing a range of innovative, relationship based service responses which enable people to overcome disadvantage and realise their full potential. As a trauma informed organisation, our shared recognition of the impact of trauma informs and guides all of our interactions with the people who access our services.
SHM is an equal opportunity employer and strives to be an environmentally sustainable organisation.
We provide equal employment opportunities to all employees without regard to race, colour, religion, gender, national origin, age or disability. We ensure staff and volunteers operate from fit for purpose facilities that adopt green building design and practices.
SHM has a number of staff committees across the organisation committed to championing best practice in these areas. Our EEO groups lead by example to break down the barriers to inclusion and to foster a diverse workplace where people are free from discrimination and disadvantage and are treated with respect and dignity. Our Green team has set targets for developing SHM’s environmental profile as a sustainable organisation and as a leader in the sector.
Our vision is of an inclusive, fair and compassionate community, which enables people to overcome disadvantage and realise their full potential.
Our mission is to build people’s capacity to participate more fully in community life, by addressing the underlying causes of deep, persistent disadvantage and social exclusion.

We do this by:

  • Ensuring access to the necessities of food, clothing, housing, health care and specialised services.
  • Listening, understanding and responding to people in a holistic, caring, and respectful way, so they can take control of their lives.
  • Delivering accessible, responsive, evidence informed and innovative services.
  • Welcoming people in the spirit of social justice, co-operation and partnership to create better communities.
  • Engaging sector partners, researchers, philanthropy, business, government and the broader community, to contribute their time, expertise and resources.

Program Information
SHM Group
The SHM Inc Board and the CEO assume responsibility for the governance of the Sacred Heart Mission Group (SHM Group), in accordance with the SHM Inc Rules of the Association and the related constitutions of each subsidiary. The SHM Group comprises of the following entities

  • Sacred Heart Mission Inc,
  • J2SI VIC SIB Limited,
  • J2SI ELC Limited,
  • SHM Foundation Limited

The J2SI VIC SIB has been established as special purpose vehicle to support SHM’s to enter into an agreement with the Victorina Government to deliver J2SI through a Social Impact Investment and to receive and manage funds for the SII. The CEO is one of 3 Directors of the J2SI VIC SIB.
The J2SI ELC Limited, has been established as a special purpose vehicle to support SHM’s entry into
sub licensing J2SI and our intellectual property to other organisations, along with the provision of ongoing training, support, monitoring and compliance. The CEO is one of 3 Directors of the J2SI ELC.
The SHM Foundation has been established to provide an investment vehicle as part of SHM revenue streams.
The CEO is delegated by the Board to lead and manage the SHM Group through sound knowledge and understanding of the political, social, economic, and environmental context in which the SHM Group operates. The CEO ensures SHM is competitive and a respected leader in the delivery of services to people experiencing homelessness, persistent disadvantage, and social exclusion. This role demands a visionary approach that is innovative and strategic and is underpinned by strong social justice values and business acumen.
Board Working Groups
Working Groups meet on a regular basis and report their activities to the Board monthly. These groups are composed of key Board members, the CEO, management, staff, and external experts as required. Each Working Group has its own terms of reference, which guide the scope of work and ensure a link back to SHM strategic objectives.
The Working Groups are:

  • Governance and Leadership Working Group
  • Finance, Audit and Risk Working Group
  • Building Working Group
  • Service Governance Working Group
  • J2SI Working Group
  • Infrastructure Planning and Information Communication Technology Working Group
  • Remuneration and Workforce Planning Working Group

Executive support to the Working Groups is shared amongst the Executive Management Team
PURPOSE of the position
The CEO is responsible for ensuring SHM operates in accordance with its Vision, Mission and Values, and remains a values driven, sustainable and innovative organisation.
The CEO is responsible for the development of SHM Group, strengthening its performance, culture, reputation, and influence.
The CEO oversees and is responsible for:

  • Overall governance, compliance, risk, operational and financial management
  • Leading and building a high performing skilled, professional, and supported team
  • Leading the strategic planning process and implementation
  • Developing and executing the business plan to achieve SHM’s strategic directions
  • Stakeholder management and collaboration; contributing to SHM influence in the homelessness sectors and with all levels of Government
  • Representing SHM with key stakeholders including Government Ministers, Members of Parliament, Department Heads, Major donors, media and in conferences and forums
  • Effectively promoting evidence-based data to support the goals of SHM, its services, its future growth and advocacy efforts
  • Supporting the development and delivering of SHM’s revenue streams
  • Being a director of two of SHM ‘s subsidiaries


Relationship Management
Major Activities

  • Development of relationships with Ministers and Shadow Ministers, local politicians and local government that positions SHM as a capable and credible provider of services
  • Participation at government advisory groups, forums, and events
  • Development of relationship with key bureaucrats
  • Development of effective relationships and partnerships with key service providers and sector peaks
  • Implement and monitor the Relationship Management strategy to manage and monitor significant relationships
  • Maintain and enhance the relationship between SHM and its communities. (Parish, local communities, volunteers etc.)
  • Ensure a regular presence in SHM services and engagement with clients/residents
  • Foster a collaborative relationship between the Board and the Senior Management Team
  • Engage with major donors and represent SHM at fundraising activities and events

Reputation, Public Policy & Advocacy
Major Activities

  • Oversee the delivery and implementation of an Advocacy Strategy that is clear and influences relevant policy issues
  • Anticipate and respond to Government policies, statutory, regulatory, or political issues.
  • Communicate the value of our work to SHM’s key stakeholder
  • Act as the Media spokesperson for SHM ensuring liaison with the Board chair on critical, sensitive and crisis matters
  • Ensure the brand, reptation and SHM’s standing with its stakeholders is understood, regularly measured, and considered when undertaking internal and external communication and media engagements

Governance & Compliance
Major Activities

  • Ensure the SHM Group remains compliant with its constitutions, legislation, and Government contracts
  • Oversee the development and implementation of a risk management framework that is monitored and audited
  • Ensure a quality assurance system embedded in day-to-day operations, alongside effective planning for accreditation cycles
  • Oversee the dashboard reporting to the Board that monitors compliance with government contracts, impact of services, operational and financial performance.
  • Ensure that a compliance system is in place
  • Support the Chair and Board in their Governance duties and responsibilities

Strategic Planning & Delivery
Major Activities

  • Ensure the delivery of the current 10-year strategic plan (2014 – 2024)
  • Monitor the delivery of the Strategic Plan through regular dashboard repeating on the business plan
  • In conjunction with the Board, undertake the review of the 10-year plan and lead the process to establish the next strategic plan
  • Assess the Measure of Success of the current strategic plan – Our impact is measured and reported, we measure our social return on investment.

Major Activities

  • Lead by setting the standards, values, and behaviours
  • Build and support the development of the leadership team to produce the best results and impact
  • Drive a workplace culture of innovation and organisational excellence
  • Ensure continuous succession planning is in place for critical roles
  • Ensure SHM’s workforce (staff & volunteers) are engaged in the purpose and impact of SHM.

Health & Safety
Major Activities

Exercise a duty of care to work safely, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions.

Major Activities

All SHM staff are responsible for considering, identifying, and addressing   risk (the effect of uncertainty on objectives) whether positive (opportunities) and/or negative (threats).

(Continuous Quality Improvement)
Major Activities
All SHM staff are responsible for identifying areas of the strategic plan that ‘add value’, and for implementing and monitoring CQI initiatives. Staff are open to new ways of doing things, respond to challenges with innovative ideas and solutions and promote a continuous quality improvement culture.

(Trauma Informed Care)
Major Activities  
All SHM staff are responsible for engaging in learning and development to integrate their understanding of and responsiveness to the impact of trauma within their work including active participation in the supervision and performance development process.
 Mandatory Requirements

  • Full COVID-19 vaccination
  • Valid driver’s license to drive in Australia
  • NDIS Worker Screening Clearance as a responsible person
  • Once appointed obtain a Directors ID



  • Tertiary qualifications in a relevant field
  • At least 10 years’ experience at an executive level


  • Strategic planning experience
  • A track record of successfully engaging with a diverse range of stakeholders
  • Strong verbal and written communication skills including public speaking experience
  • Experience working with a Board
  • A high level of computer literacy
  • Organisational skills with excellent attention to detail


  • Strong alignment with the values of Sacred Heart Mission and Catholic Social Justice principles.
  • Exceptional skills in senior leadership and people management, preferably in the health or community sector fields.
  • Sustained record of strategic leadership and operational management within a diverse and complex community services environment.
  • Excellent interpersonal and communications skills and the capacity to work with and influence a diverse range of stakeholders
  • Demonstrated knowledge and understanding of the causes and consequences of homelessness, trauma informed care and related social policy issues.
  • A track record in social justice and advocacy and the ability to influence social policy.
  • Demonstrated ability to work constructively at the political level across all levels of government with both elected members and senior bureaucrats.
  • Sophisticated understanding of the media and ability to represent the agency effectively and with authority in public forums.
  • Experience in overseeing governance and compliance requirements and working with a Board.


How to apply


Please quote in application: (AS818) Sacred Heart Mission - CEO via Pro Bono Australia.

Profession: #CEO_and_Senior_Management
Sector: #Homelessness_and_Affordable_Housing


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