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Coordinator, Direct Services

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Organisation : inTouch Multicultural Centre Against Family Violence 

Location : Melbourne

Work type : Full-time

Sector : Community Development, Women

Salary type : Annual Package

About the organisation

Organisation Name : inTouch Multicultural Centre Against Family Violence 

Celebrating 35 years, inTouch Multicultural Centre Against Family Violence  (inTouch) offers services and programs across the family violence continuum,  from prevention and early intervention to crisis intervention, post crisis support  and recovery. 

Continuing to grow in size and scope, the culturally tailored work they do helps  address the complex needs of refugee and migrant women throughout Melbourne  and Greater Victoria. 

inTouch are committed to changing lives and changing communities for the better.  They strive to create a world where culturally diverse women and children live free  of violence and, since 1984, have helped over 20,000 women experiencing family  violence, 60% with children. 

For more information about inTouch, including their rich history, role within the  family violence sector and inTouch’s generous employee benefits please visit  http://www.intouch.org.au 

About the role

We are seeking a suitably qualified and experienced Coordinator, Director Services to provide leadership, direction and support to the Direct Services Team, Students  on placement and Volunteers. This includes developing and implementing  organisational change, in the context of sector reform and the inTouch strategic  direction as well as ensuring practice aligns with the Code of Practice for Specialist  Family Violence Services and the MARAM Framework. 

The Coordinator is responsible for providing direct supervision to approximately  10 staff, while working closely with key staff, including the Specialist Family  Violence Practice Lead and the other Direct Services Coordinator, to support staff  to provide best practice, responsive case management services across the  spectrum of service delivery, from intake to case closure and post program  support. 

The incumbent is required to represent inTouch on a range of networks and  partnerships.  

If you have the capability to achieve success in this role, have a genuine  commitment to social justice, high ethical standards, and values we would love to  hear from you! 

Position Accountabilities 

Direct Service Delivery / Supervision 

Ensure culturally safe, best practice service delivery to women, their families, and  communities by: 

  • Leading your team in an agile, client centered response to organisational  change taking into account service sector reforms  
  • Providing trauma informed, culturally sensitive leadership to the Direct  Services Team, modelling compliance with service scope, MARAM framework  and the DV Vic Code of Practice and other FV frameworks where required 
  • Lead practice where all victim survivors are respected, risk factors are  mitigated, and safety is increased  
  • Ensure all staff have a clear understanding to the requirements of their role  including current best practice, mandatory requirements, case management,  documentation, data collection and reporting, and contributing to sector  awareness of inTouch practice and values 
  • Demonstrate skills in maintaining a client centered focus, especially in times  of high demand, organisational change and competing demands Ensure all direct reports are supervised and supported to fulfill their role, and foster a calm and supportive workplace culture, where feedback is given and  accepted with respect 
  • Support access to regular external supervision and professional development  opportunities 
  • Regularly monitor service delivery and record keeping to ensure all services  align with current best practice  
  • Monitor and manage service requirements and demands, including staff  workloads, client allocations and recruitment requirements 

Data and Reporting 

  • Ensure accurate record keeping, according to program guidelines and agency  registration obligations 
  • Use data analysis to direct continuous quality improvement in service  delivery 
  • Supervise and quality control maintenance of client files in line with  legislative and policy requirements 
  • Maintain accurate statistical data using organisations current data systems  as required by inTouch and the Department of Health and Human Services Contribute to performance monitoring, reporting and acquittal as required 

Service Development 

  • Working with the clinical risk committee, develop and implement service  delivery strategies to mitigate identified clinical and organisational risk  Lead innovation and organizational development within your team, including  

strategic service development and quality improvement initiatives Promote service integration within inTouch through close collaboration with  the inTouch Legal Centre, Motivation for Change program and Sector and  Community Teams 

  • Develop and maintain strong relationships with key universal, secondary and  tertiary child and family services, including local, state and federal  government departments, community service and legal organisations 

Advocate for inTouch and the needs of migrant and refugee women with key  stakeholders. Provide consultation and feedback on key issues, to ensure the  needs of inTouch clients are considered. This may include, but is not limited  to, feedback on sector reform or legislative change.

How to apply

Applications not allowed for this job listing.

#PBA3

Please quote in application: Coordinator, Direct Services via Pro Bono Australia.


Profession: #Program_Coordination_and_Management
Sector: #Community_Development, #Women
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