Data and Donor Care Officer

• Competitive remuneration + salary packaging
• Permanent full time position
• Northmead Location with on-site parking

About CareFlight

Proudly a 2022 HRD 5 Star Employer of Choice. For over 35 years, CareFlight has been saving lives, speeding recovery and serving the community. We’re service-oriented, dedicated first and foremost to our patients, responsive and respectful of the needs of all stakeholders. We work in unity, as One CareFlight, integrating diverse teams across geographies to achieve our shared mission. We lead the way in delivering clinical and operational excellence whilst remaining agile, flexible and open to ideas, quick to serve, embrace change and adapt to new situations. We operate with integrity, to the highest ethical standards and fairness to all. We’re unapologetically profit for purpose. Funds earned and raised go back towards delivery of our service, so we can continue to respond above and beyond to the needs of our patients, communities and customers.

About you

Your opportunity to respond above and beyond!

We currently have an excellent opportunity for a fundraising professional experienced in data and donor care to join our team.

To be successful you will have:

• Well developed data administration skills including record management, data importing and exporting.
• Previous experience using a Customer Relationship Management system (CRM) and Microsoft Excel with high attention to detail.
• Strong organisational and time management skills.
• Excellent verbal, written communication and customer service skills.

Critical to this role is your ability to maintain and update donor and payment database records as well as processing regular donation transactions whilst maintaining the highest level of data integrity and best practice data security protocols.  

Importantly you have strong numeracy skills and intermediate Excel data and reporting skills.  You have excellent communication and customer service skills to provide positive donor interactions.  You are a team player with a “can do” attitude able to work collaboratively and independently.

About the role

Reporting to the Direct Marketing Manager this role will work closely with the Program Administrator and external stakeholders to maintain our regular donor database records ensuring our data standards are met. Key objectives include:

• Undertake daily database administration, processing and reporting.
• Service donors across phone, email and mail. Respond to enquiries related to donations.
• Help ensure donor revenue and retention targets are met.

About the working experience

Make a difference every day. As a for purpose organisation, the work that you do is making a difference to patients and the community every day. You’ll have the opportunity to work and train alongside people who are at the top of their game.

We’ll provide:

• Training and development so you can continue to develop your individual strengths, authentic leadership capabilities and area of expertise
• A safe, supportive and collaborative culture that promotes diversity and inclusion of employees and clients
• Flexible working, comprehensive wellbeing programme, fair pay and generous benefits
• Team and resources that enable and empower you to respond above and beyond
• Reward and recognition of the impact you make.

How to apply

If you want to work with the most advanced integrated aeromedical service and one of the most reputable charitable organisations in Australia and value unity, excellence, integrity and service, then we want you on our team!

For a full description of the role, you can view the position description and then hit apply now to respond above and beyond in your new and fulfilling career. Please ensure you attach a current resume and covering letter that addresses the essential criteria. Applications for this opportunity will close on Friday, 15 July 2022. 

For additional information, please contact Vanessa Dickson (HR Coordinator) – vanessa.dickson@careflight.org

CareFlight values diversity in the workplace.
Aboriginal and Torres Strait Islanders are
encouraged to apply.

All employees must comply with CareFlight’s Drug and Alcohol Management Plan (DAMP) as required by CASA and may be subject to random workplace testing.

Criminal Record and Working With Children Checks also apply.