Organisation : The Salvation Army
Location : Melbourne (Blackburn)
Work type : Full-time
Sector : Community Support Services
Salary type : Annual Package
Application closing date : 28 Jul, 2022
About the organisation
The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
About the role
We currently have an amazing permanent Full Time opportunity for a Marketing Manager (Supporter Experience) in Blackburn to lead the supporter experience strategy and development of programs that address supporter needs and loyalty.
To be successful in this role you will need to work with key stakeholders to develop supporter journeys, develop and implement stewardship and growth plans, supporter research and experience measurement and collateral/communications to support defined supporter experiences.
Key Responsibilities:
- Supporter Experience Strategy: creating engagement plans, insights, digital engagement and capability as well as developing and implementing the supporter journey for new and existing supporters
- Supporter Engagement: develop annual supporter engagement plans, develop supporter relationship and conversation plans
- Supporter Insights: Oversee the development of baseline datasets and performance dashboards, develop and oversee supporter feedback mechanisms and provide reporting to the business on trends / recommendations
- Supporter Communication: develop a supporter communication plan focussing on stewardship, loyalty and improved supporter sentiment and oversee the development of supporting materials and collaborate cross functionally within Fundraising
- People Leadership & Stakeholder Engagement
About you:
- Degree in Marketing/Fundraising/Management or equivalent
- Minimum 5 years’ experience in a similar role
- Proven track record in a customer experience, fundraising or marketing environment
- Significant experience in developing and leading high-performance teams
- Experience with multichannel fundraising streams including databases and direct mail
Why work for us:
- Eligible employees can access NFP salary packaging ($15,900 tax free)
- Flexible working conditions
- Internationally renowned not-for-profit organisation
- Rare opportunity to work with passionate, like-minded people who enjoy being a part of an organisation that makes a difference within the Australian community
- An inclusive culture of dedicated, passionate and professional team members
- Opportunity for career development
- Paid parental leave
- Employee Assistance Program – Independent confidential counselling service
How to Apply:
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
How to apply
Applications not allowed for this job listing.
Please quote in application: Marketing Manager via Pro Bono Australia.
Sector: #Community_Support_Services
