Organisation : Burnet Institute
Location : Melbourne
Work type : Full-time, Part-time
Sector : Health – General, Research / Medical Research
Salary type : Annual Package
Salary : $69,215 - $73,372 + super + salary packaging
Application closing date : 23 Aug, 2022
About the organisation
We want you to have a successful and meaningful career at Burnet and are committed to providing a supportive workplace environment for all our people. You will be part of a collaborative culture where progressive leadership, innovation, respect, and excellence are valued. Join a team of talented individuals who are passionate about what they do – improving the health of vulnerable communities around the world. Hear from some of our talented staff about their career journeys at Burnet here!
We offer:
- A monthly accrued day off for full-time staff
- 14 weeks paid parental leave
- Flexible working arrangements
- Generous salary packaging
- Opportunities for career and professional development
Who are we?
Burnet Institute is a leading Australian, unaligned, not-for-profit, organisation that uniquely links medical research with practical action to achieve better health for disadvantaged communities and help solve devastating global health problems.
Burnet Institute brings together a highly diverse skill base, with more than 400 staff and students working across cutting-edge research and projects to address some of the most relevant global health issues. Institute-wide interdisciplinary health programs Maternal, Child and Adolescent Health, Disease Elimination, Behaviours and Health Risks, and Health Security, are at the heart of our daily decision making. Harnessing our international and local field presence, our laboratories, and our mixed development and research cultures drives a greater focus on the most relevant health issues and achieves a greater impact as a result.
Whilst our headquarters is in Melbourne, Australia, we also have offices in Papua New Guinea and Myanmar, and are actively involved in research and public health programs throughout Australia, the Asia-Pacific region and Africa. Burnet is the only unaligned organisation in Australia that has dual accreditation with both the Australian National Health and Medical Research Council (NHMRC) and the Department of Foreign Affairs and Trade (DFAT).
Bring your whole self to work
At Burnet, we foster a diverse and inclusive culture. We want our people to feel like they belong and are free to be themselves at work. We have an active Gender Equity, Diversity & Inclusion (GEDI) Council that works to promote and improve gender equity, diversity and inclusion across the Institute, by developing and implementing strategies informed by both national and international best practice and staff input. Burnet holds an Athena SWAN Institutional Bronze Award from Science in Gender Equity (SAGE).
About the role
Are you a superstar administrator with strong customer service skills? Would you like to join a values driven, not-for-profit organisation? This could be the role for you!
We are seeking an enthusiastic Fundraising Administration Officer to join our high performing team at Burnet. Some of your duties will include:
- Acting as a customer service point of contact for inbound and outbound calls, welcome and thank you calls, emails and mail communications
- Creating and updating Customer Relationship Management (CRM) records
- Processing and receipting of donations
- Assisting in monthly reconciliation between CRM system and finance figures for monthly donors
- Tracking, monitoring and responding to donor queries
- Administrative support and operational function of donor and fundraising events. Attending events where required
- Supporting the wider team on a range of Philanthropy/Fundraising administrative activities as needed
Refer to the attached position description for full details.
This is a 0.8 – 1.0 FTE position, initially for a 1-year period with the possibility of extension. Ongoing working from home options and flexible working hours will be provided.
Let’s talk about you
The following criteria are essential requirements:
- Experience working in an administrative and/or customer service-based role.
- Experience and confidence with making outbound and inbound telephone calls, offering exceptional customer-service
- Working with customer service databases i.e. SalesForce, iRaiser, Donman, Xero or similar
- Knowledge of basic Microsoft programs
- Attention to detail
- Demonstrated skills with databases including data entry, manipulation of data and reporting
- Organisational skills and the ability to handle multiple tasks simultaneously and under pressure
The following experience would also be preferable:
- Previous experience working in fundraising and handling prospecting and customer/donor-related calls
- Experience in administration support for events
- Ability to develop and maintain relationships with customers and stakeholders
- Flexibility to work with and support colleagues across the organisation
How to apply
Applications not allowed for this job listing.
Please quote in application: Fundraising Administration Officer via Pro Bono Australia.
Sector: #Health_–_General, #ResearchMedical_Research
