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Employment Mentor and Client Contact Assistant

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Posted : Tuesday, 15th August 2017 - 12:56 pm

Organisation : Brotherhood of St Laurence

Location : Melbourne

Time required : 4 x 7.6 hours per week positions (Tuesday, Wednesday, Thursday and Friday)

Duration of project : ongoing

Contact Name : Kruti Mehta

Contact Phone : 0394831390

Contact Email : volunteer@bsl.org.au

About the Role

HOURS: 4 x 7.6 hours per week positions (Tuesday, Wednesday, Thursday and Friday)

The role of the volunteer Employment Mentor is to act as a positive role model and work together with program staff to help prepare asylum seeker candidates with work rights for employment opportunities.

About the program

In Australia, there is a huge demand among asylum seeker communities for assistance to find employment. Asylum seekers are highly motivated, but generally have no access to mainstream employment services and struggle to access the labour market and navigate local workplace culture. Read more on the Given the Chance for Asylum Seekers page.

Main responsibilities of the role

The role will involve assisting candidates to prepare for employment opportunities by helping them to prepare CVs, answer selection criteria and application letters etc, and making contact with clients over the phone to confirm and update basic information, create appointments etc. The Employment Mentor will provide administration support including photocopying, filing, scanning and using an online data-base, ensure candidate records are maintained in Efforts to Outcomes database and confidentiality policies and procedures adhered to, and other general admin tasks as directed by program staff. The mentor will work collaboratively with members of the Brotherhood’s Given the Chance for Asylum Seekers, Given the Chance Workforce Solutions Group Training, Training Services and staff in the Carlton Centre for Work.

To be a successful candidate for this position you will have:

* a genuine commitment and ability to work with and relate to people from different cultural backgrounds
* computer proficient; with Microsoft Office operating system.
* basic Word/Excel desirable with a knowledge of Access based data bases an advantage.
* call centre experience and an ability to conduct client contact over the phone an advantage
* effective people skills including leadership, effective interpersonal and communication skills, and the ability to handle challenging situations
* all staff and volunteers are expected to behave in accordance with the principles of the Brotherhood of St Laurence Code of Ethical Behaviour.

To learn more about the position, view the position description or phone Volunteer Services on (03) 9483 1390.

Applicants are required to complete the screening questionnaire.

Please email us your application and completed screening questionnaire to volunteer@bsl.org.au

About the Organisation

Organisation Name : Brotherhood of St Laurence
Not for Profit : Yes

Apply for this Position

For details concerning this role , please contact

Kruti Mehta

Phone : 0394831390

Email : volunteer@bsl.org.au

Please quote in application: Employment Mentor and Client Contact Assistant via Pro Bono Australia.


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