Community Sector Banking

Telephone Crisis Supporter

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Organisation : Lifeline Canberra

Location : Canberra

Time required : 4 hours per week for 3 months training, then 3-4 hours per fortnight

Duration of project : Volunteer training is 3 months

Sector : Mental Health

Posted on : 26 Feb, 2019

About the role

Lifeline Canberra exists to support people in crisis and save the lives of those experiencing thoughts of suicide. As an integral part of the Canberra landscape, we continue to promote community and individual resilience. 

Our telephone crisis support volunteers are essential in making a difference to the lives of Canberrans who use the Lifeline services. Each day our trained volunteers take almost 100 calls from people from all walks of life.

Becoming a volunteer will save lives and you’ll enrich your own life too.

Our Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role. The training comprises three phases:

  • Phase 1 – Blended learning (e-learning + face-to-face)
  • Phase 2 – Student Placement
  • Phase 3 – Probation Stage 1 + Stage 2

The duration of the training is a minimum of 170 hours to achieve Accreditation as a Lifeline Crisis Supporter and if successful, students will obtain a nationally recognised Statement of Attainment in:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

About the organisation

Organisation name : Lifeline Canberra
Not for Profit : Yes

How to apply for this role

For details concerning this role , please contact

Stefanie Gerstenberg

Phone : (02) 6171 6300

Email :

Please quote in application: Telephone Crisis Supporter via Pro Bono Australia.


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