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Volunteer Greeter

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Organisation : State Library Victoria

Location : Melbourne

Time required : 2 hours per fortnight

Duration of project : Temporary

Sector : Arts & Culture

Posted on : 31 Jan, 2018

About the Role

Volunteer Greeters are stationed alongside staff at Library entry points to help welcome visitors, provide directions, escort visitors to where they need to go, and refer questions to Library staff as required.

Position details
Location: State Library Victoria, 328 Swanston Street, Melbourne.

About this role: Please read the attached Volunteer Greeter position description for details about this role, and read our Volunteer with us page for important information about volunteering at the Library.

For more information: Please contact Susan McLaine, Volunteer Coordinator, on (03) 8664 7215 or email

What you’ll do
1. Provide exceptional visitor experiences.

2. Provide a warm greeting to visitors as they enter and exit the Library.

3. Proactively assist Library visitors to identify Library services, programs and the areas of the Library they can use for different purposes.

4. Personally escort visitors around the Library.

5. Answer basic queries and refer policy and reference questions to Library staff.

6. Confidently communicate and connect with people of all ages and backgrounds.

7. Encourage visitors to spend time in the Library, using a positive attitude to point out features of interest and provide advice on things to do in the time visitors have to spend in the Library.

8. Be an active ambassador for the Library and tourism in the City of Melbourne.

9. Become familiar with the Library building and the Vision 2020 redevelopment project and maintain a satisfactory level of competence as a Greeter, including active participation in ongoing training and development and evaluation as required.

10. Participate in a regular roster (one three-hour shift per fortnight).

What we’re looking for
1. Interest and/or experience in a cultural or customer/visitor service environment.

2. Ability to engage with people in a friendly, professional manner and to make them feel welcome.

3. Excellent communication and interpersonal skills with the ability to listen, ask questions and communicate clearly and confidently.

4. Well-developed cross-cultural communication skills and ability to connect with diverse Library visitors.

5. The ability to speak a second language will be well regarded.

6. Availability to undertake three full days of induction in July 2018. The available dates are:

First day: either Monday 16 or Tuesday 17 July
Second day: either Wednesday 18 or Thursday 19 July
Third day: either Saturday 21 or Saturday 28 July.
7. Availability to volunteer for three hours per fortnight (from 9.45am to 12.45pm, or from 12.15pm to 3.15pm) for a period of 12 months.

8. Be aware of and behave in accordance with all relevant Library policies and procedures.

9. State Library Victoria is a Child Safe Organisation. A valid Working with Children Check will be required before commencing as a volunteer. Working with Children Checks are free for volunteers. 

What we’ll provide
– A structured induction including visitor service training
– Ongoing training to support visitor service
– Access to State Library Victoria volunteer events
– Access to the Billabong, our spacious staff and volunteer tearoom, with lockers and free tea and coffee
– Discounts at Mr Tulk Café and Readings book shop at the Library
– Discount on Friends of the Library membership
– The opportunity to become part of a strong community of volunteers and staff at one of Australia’s leading cultural institutions.

Predominant physical requirements of this role
– Walking/moving around the Library during the three-hour shift
– Standing/remaining stationary at Library entry points during the three-hour shift
– Reading/studying
– Some general computer use.

How to apply
Submit this online application form by Tuesday 5 June 2018 to apply for a Greeters position.

(Please note: if you are applying to volunteer at the Library for the first time, you will need to register and provide required contact information before you can submit the online application form.)

If you are unable to apply online, or have difficulties accessing the information or lodging your application, please email or call Volunteer Coordinator Susan McLaine on 03 8664 7215.

About the Organisation

Organisation Name : State Library Victoria
Not for Profit : Yes

Apply for this Position

Position Description : Volunteer Greeter PD July 2018

For details concerning this role , please contact

Susan McLaine

Phone : 03 8664 7215

Email :

Please quote in application: Volunteer Greeter via Pro Bono Australia.


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