Finding a Better Way Through the NDIS

July 10, 2026 Staff Reporter

This weeks PBA Change Maker is Chris Joseph. Chris is the Co-Founder and CEO of MySolas, an Australian disability platform helping people living with disability, families and support professionals navigate the NDIS and connect with trusted supports and services.

With close to two decades of experience in Queensland’s disability sector, Chris began his career as a support worker before progressing through leadership, support coordination, plan management and compliance roles. He later co-founded Aspire Hub, an NDIS provider delivering supported accommodation and community supports across Australia.

The idea for MySolas came from Chris’ first-hand experience supporting participants and families struggling to navigate a fragmented disability system and find suitable providers efficiently and safely. Read on for our interview with Chris!

Describe your career trajectory and how you got to your current position?

I started in the disability sector almost 20 years ago as a support worker. I progressed into leadership roles before moving into support coordination, where I saw firsthand how difficult it was for participants and families to find suitable providers.

Support coordinators were stretched, families were overwhelmed, and there was no simple or trustworthy way to compare supports efficiently. That’s where the idea for MySolas began.

I later worked in plan management and compliance, which gave me a broader understanding of the operational and regulatory side of the NDIS.

In 2020, I co-founded Aspire Hub, an NDIS-registered accommodation and support provider, alongside my wife, Cherryl, whom I met while working in the industry.

These combined experiences shaped the vision for MySolas — a platform designed to simplify navigation, improve trust and make it easier for people to connect with the right supports.

What drives you to do the work that you do?

The need for the sector to collectively do better.

We strive to improve the experience for participants and families navigating the NDIS.

After many years working closely with people living with disability, I’ve seen how exhausting and overwhelming the system can become, especially for carers juggling work, family responsibilities and advocacy at the same time.

A lot of people spend enormous amounts of time simply trying to figure out where to start or who they can trust.

If we can reduce some of that stress and help families feel more supported and informed, that’s meaningful work to me.

I’m also passionate about improving transparency and accountability across the sector. Trust matters enormously when families are placing the care of vulnerable people into someone else’s hands.

If you could go back in time, what piece of advice would you give yourself as you first embarked on your career?

I’d tell myself not to underestimate the value of patience and listening.

Early in your career, it’s easy to think you need to move quickly or have all the answers straight away. Over time, I’ve realised that some of the best decisions come from slowing down, listening carefully and properly understanding people’s experiences before trying to solve problems.

The disability sector teaches you that meaningful change takes time, trust and consistency.

I’d also remind myself that setbacks and challenges are part of the process. Some of the most valuable lessons come from difficult periods, and they often shape the direction you take later on.

Any words you live by day to day?

“Stay close to the people you’re trying to help.”

No matter how technology evolves or how large organisations become, I think it’s important not to lose connection with real people and real experiences.

The best ideas and improvements usually come from listening directly to participants, families, support workers and providers on the ground rather than making assumptions from a distance.

That mindset has shaped a lot of the decisions we’ve made with MySolas and continues to influence how we approach growth and innovation.

What are you currently watching, reading or listening to?

I spend a lot of time reading biographies and learning about the journeys, challenges and decision-making processes of people who have built organisations or driven meaningful change in different industries.

I find those stories valuable because they often highlight resilience, adaptability and long-term thinking.

Outside of work, I enjoy podcasts and documentaries focused on innovation, human behaviour and real-world problem solving.

I think staying curious and open to different perspectives is important, both personally and professionally.