Quality Care Manager

• Permanent Full Time role based in either Orange, Bathurst or Dubbo
• Key role with responsibility for developing & maintaining quality management systems with not for profit community services organisation
• Oversee client safeguarding frameworks, complaints, incident management systems & internal audit functions.

LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives. We know that our staff are our greatest asset.

So what can we offer you?

• Support! – Backing from an experienced and professional senior management and executive team.
• Satisfaction! – Key role in ensuring the services our customers receive are maintained at a high standard.
• $$$! – Take advantage of great salary packaging benefits.
• Opportunity – Join LiveBetter as we expand and grow and make this role your own.

About the Role

The Quality Care Manager has an important role with significant responsibilities for developing, maintaining and overseeing our quality management systems, client safeguarding framework, complaints and incident management systems and internal audit functions. The Quality Care Manager also coordinates and directs our external service audits and plays a lead role in developing and reviewing key organisational policies.

Some key responsibilities for this position include:

• Coordinating, monitoring, and reviewing LiveBetter’s Quality Management System incorporating quality objectives, policies, processes, and tools in consultation with Senior Managers.
• Leading the development, monitoring and ongoing review of LiveBetter’s Client Safeguarding Framework.
• Coordinating, monitoring, and reviewing LiveBetter’s Incident Management Systems.
• Actively monitoring critical and high risk incidents to ensure they are being effectively managed by the responsible managers.
• Supporting the work of the Clinical Governance Committee through the provision of reports, compiling committee papers, and following up actions arising from Committee meetings.
• Ensuring LiveBetter’s ongoing accreditation status with regulatory and compliance agencies by coordinating, directing, and monitoring external service audits and accreditations.
• Coordinate and review the internal audit function in consultation with executive management and the Audit and Risk Committee.

What LiveBetter needs from you

We would love to hear from you if you are a professional and caring person who is prepared to embrace our values of Integrity, Respect, Cooperation, Empowerment and Excellence in your day to day work life.

To convince us that you are the best person for the job, please tell us how you meet the following selection criteria:

• Bachelor’s Degree in Community Services, Health, Management or related field.
• Qualifications or extensive experience in quality related principles and application.
• In depth knowledge of quality management practices and standards.
• Demonstrated ability and skill in providing quality management advice and direction across diverse, complex and service-based organisations.
• Proven experience in complaint and incident analysis and investigation.
• High level of interpersonal and communication skills with experience building effective relationships across Business Units.
• Strong working knowledge of computer based software, systems and platforms.
• Drivers Licence.

Desirable:

• Quality management experience in the health or community services sector.
• Knowledge of the service types provided by LiveBetter.
• Experience with ISO9001.

You will also be required to:

• Undertake and pass a National Criminal Check.
• Undertake and pass a pre-employment medical (including drug and alcohol screening).
• Undertake and pass a working with children check.