About the organisation
Minus18 is Australia’s youth-driven charity for LGBTIQ young people, fighting homophobia, transphobia, biphobia and intersexphobia. We support LGBTIQ youth through events and volunteer development, and provide fee-for-service LGBTIQ workshops to schools, businesses and community organisations.
Grounded in our social impact mission and values, a strong commercial focus unpins all of our activities to fund their implementation, including driving an ecommerce store, selling education packages, and building commercial partnerships and event sponsorship opportunities.
We’re a rapidly growing team of 8 staff and 20 volunteers doing big things - and we’d love for you to join us.
- Our dynamic start up culture and period of growth means your ideas have a big impact on the whole organisation and its future.
- Social impact is at the forefront of everything we do. There’s nothing better than working with a team of people who care as much as you do, while seeing the result of your work put a smile on the face of an LGBTIQ young person.
- You will lead a high performing team of intrapreneurial young people; and be part of a larger vibrant youth movement inspiring the leaders of tomorrow.
- Salary packaging is available, reducing your tax and resulting in more take home pay.
About the role
We’re looking for an exceptional people leader and business planner to become our next Operations Manager (OM). Complementing the CEO’s strategic and brand-focused role, the OM role focuses largely on driving internal excellence: mentoring and developing Minus18’s diverse staff, leading program planning, and identifying new operational opportunities in line with the Minus18 Strategic Plan.
The OM is the team motivator and internal leader, inspiring staff to achieve their best, and working with our dynamic teams to create clearly documented operation plans and goals, in line with the Strategic Plan set by the Minus18 Board and CEO. You’ll work across a variety of programs, with a particular focus on youth events, volunteer engagement, & LGBTIQ workshops.
Minus18 is growing fast, and as the ‘second in command’ for our amazing organisation, you’ll have unique opportunities to contribute to the national LGBTIQ conversation, representing Minus18 at public forums and stakeholder events.
Lastly, and most importantly, as OM, your ability to build ‘awesome culture’ through empathetic leadership, strong and clear communication processes, professionalism, boundary setting and leading by example in team building initiatives will be crucial to your success.
Position Responsibilities
Operational Planning
1. Lead the development and implementation of quarterly operation plans and targets for the Event Program, Volunteer Program and Workshop Education Program in line with the Strategic Plan.
2. Support the CEO in the development and implementation of quarterly operation plans and targets for the Marketing, Partnership and Revenue Programs in line with the Strategic Plan.
3. Work with the CEO to develop individual program budgets from the Board-approved operational budget.
Staff Leadership and Development
1. Lead weekly one-to-one and team meetings to ensure staff are supported and on track in implementing operation plans and targets.
2. Supervise, performance manage, and foster professional development & training plans for all staff.
3. Be the custodian of team culture by empathetically leading the team to implement initiatives that create a positive, adaptable, inclusive, results-oriented and transparent culture.
4. Act as, or represent, the CEO in the CEO’s absence or when instructed by the CEO or Minus18 Board.
Program Delivery & Excellence
1. Lead staff to deliver youth programs, and delivery of Events, Volunteer and Workshop Programs, while maintaining a focus on revenue.
2. Support the coordination of successful grant applications to maintain and grow these programs.
3. Develop and oversee the implementation of processes to effectively evaluate and report on Program results and impact.
4. Regularly review existing systems and implement improvements for program processes, ensuring these are well-documented and socialised.
5. Other tasks, as directed by the CEO.
Key Selection Criteria
1. Tertiary qualifications in people management, business, marketing, program development, or other related discipline.
2. Exceptional people leadership experience, including managing and nurturing small teams, effective communication, role-modelling positive cultures and boundaries, and supervising diverse staff in dynamic and fast-paced organisations.
3. Exceptional experience in business or large-scale program development where you have been responsible for income generation.
4. Experience evaluating program impact, and reporting outcomes.
5. Big ideas and strategies for growing Minus18’s visibility, revenue and program impact.
6. Lived experience and strong understanding of the LGBTIQ and youth communities.
7. Live and breathe social justice, with a demonstrated passion for social change.
Desired, but not essential:
8. Experience working in events, fundraising, LGBTIQ advocacy or with volunteers.
Conditions of employment
The chosen candidate will need to successfully complete a Working with Children Check and a successful Police Background Check as a condition of employment.
How to apply
Applications not allowed for this job listing.
Please quote in application: Operations Manager via Pro Bono Australia.
Sector: #LGBTIQ
