Customer Service Officer

Customer Service Officer – Full Time

Make a social impact, flexible working conditions, high performing team and culture, rural Eltham.

Life Education Victoria is mostly known by our iconic mascot Healthy Harold. Healthy Harold is the largest “for purpose” leader in health and wellbeing for students across Australia. 

We are seeking a highly motivated and proactive individual to support our Customer Service team in coordinating our Schools, Preschools and Mobile Learning Classrooms across Victoria.

Reporting to the Customer Service Team Leader, you will be responsible for:

Customer Service

• Efficient and professional responses to all stakeholders email correspondence 
• Answering all inbound calls in a professional and timely manner
• Build & develop stakeholder relationships via phone / email and face to face

Support our Delivery Team across Victoria

• Schedule staff and bookings to accommodate for leave and other changes as required
• Liaise with the Delivery Team after hours within set timeframes and actioning any staff/booking amendments before the commencement of the booking
• Liaise and support the Delivery Team about the schedules, school bookings and troubleshooting 

Maintain and update our Customer Relationship Management System (CRM)

• Accurately maintain all databases with most current up to date stakeholder information
• Provide data entry assistance to internal stakeholders as required 

Coordination of the Maintenance for our Mobile Learning Classrooms (MLC)

• Assist the Program Delivery Team with maintenance issues and requests as required 
• Facilitation of the quarterly MLC maintenance process

The successful candidate will be someone who takes a highly organised approach to managing themselves and others, works effectively with people and has a strong ability to work within a small team. 

Ideally you will have strong customer service skills, experience with a CRM database, high written and verbal communication skills and a high level of organisational skills.

Current Working with Children’s Check is mandatory.