IT Support Officer

The successful candidate will join a busy IT Team who require a team member to cover helpdesk support both locally at our Adelaide Office and remotely. The ideal candidate must have a positive attitude, a willingness to assist others and a commitment to ensuring IT support is maintained at a high level.   You will be required to clearly and concisely relay solutions across various communication mechanisms and in person.

Key Responsibilities and Duties

Helpdesk

• Action technical support queries for United Workers Adelaide and Darwin offices
• Action National technical support queries, provide solutions or escalate when required
• Contribute to a technical solutions database, create and maintain documentation

Devices – Applications

• Provide end user support and training for computers, devices, printers, communications and applications
• Install, configure, deploy and maintain Windows desktops, laptops and devices
• Maintain a iPhone mobile phone fleet
• Provide support for Microsoft Office and baseline Union applications
• Maintain and assist in the use of Video Conference and AV equipment

Infrastructure

• Create and maintain accounts in Active Directory and other platforms
• Create mailboxes, modify email lists and troubleshoot low level issues
• Assist with troubleshooting networking issues
• Assist with server hardware installation and monitoring
• Maintain routine backups and troubleshoot issues
• Create, configure accounts within an onsite phone system
• Maintain file and print services and troubleshoot issues
• Apply updates to servers/applications when required

The successful applicant will ensure that the Union’s values of equity, diversity and inclusion are upheld and promoted.

Key Selection Criteria

Relevant IT Microsoft certification or tertiary qualification or TAFE qualification 

• More than two years’ experience in a similar role
• Strong written, verbal communication, and interpersonal skills
• Demonstrated experience in providing technical solutions to a diverse range of end users
• Demonstrated experience in setting up and troubleshooting user accounts within Active Directory  
• Demonstrated experience in setting up, configuring, and troubleshooting Windows 7/10 PCs
• Demonstrated experience in setting up and simple troubleshooting of email accounts within Exchange server or Office 365.
• Demonstrated experience working with backup, print and windows file server management
• Demonstrated experience in troubleshooting technical hardware, printer and software issues
• Demonstrated experience in modern Microsoft productivity tools, particularly within the Microsoft Office Suite.
• Good understanding of networking including TCP/IP and DNS
• Positive attitude and dedication to assisting others with technical solutions
• Work well independently and productively within a small team
• Interested in learning new technologies
• Willingness to travel to other offices in Australia when required
• Willingness to assist with the occasional weekend project roll out

Desirable Experience

• Administering VOIP Phone Systems
• Sophos Antivirus systems
• Understanding of Office 365 environments
• Understanding of Hyper-V and guest virtual server environments
• Video Conference Systems and applications
• Meraki WiFi networks
• HP Aruba/Procurve network switches

To perform this job, you will also be required to have or obtain and maintain:

• A valid driver’s licence; and
• Willing to obtain a Right of Entry Permit

Remuneration

An attractive remuneration package will be offered to the successful applicant, which will include:

• Salary commensurate with demonstrated skills and experience;
• 16% superannuation
• 6 weeks annual leave with an additional 25% leave loading