New Zealand Supporter Relations Administrator

Full time with partial work from home

The NZ Supporter Relations Administrator is responsible for performing critical administrative tasks between our organisation and our current and potential donors. The NZ Supporter Relations Administrator will accept ownership for effectively handling donor requests, issues, complaints and inquiries keeping donor satisfaction at the core of every decision.

The Supporter Relations department consists of a Manager, an Assistant Manager, a Donor Facing Team Leader, an Administration team, and a Donor Facing team. There are four Supporter Relations Administrators of which this is one of the positions.

The successful candidate must have:

• Excellent administration skills
• Exceptional customer service abilities, with excellent written and verbal communication skills
• Ability to apply a high level of attention to detail
• Experience with major database systems, as well as overall strong computer literacy
• Ability to multi-task, set priorities and manage time effectively
• Excellent problem solving skills
• Ability to work as part of a team and autonomously
• A current right to work in Australia

 You will love us because:

• Work with a team of passionate, enthusiastic, like minded people
• $400k – Life and salary continuance insurance policy (Valued at over $2000)
• $1250 – Additional benefits to keep you fit and healthy
• Access to Salary packaging
• Complimentary Yoga and language classes at lunch time
• Discount Gym membership
• Extra 3 days a year off, for your birthday, to volunteer and to develop yourself
• Ability to purchase an additional 10 days of annual leave each year
• Personal annual training budget for external training
• Regular office wide in-house training and access to a large library of online training

In MSF Australia, we believe the following 5 values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion.

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

For a copy of the job description including the full selection criteria, please see the attached job description or visit the MSF website: www.msf.org.au