Member Relations Coordinator

GetUp is looking for a Member Relations Coordinator to coordinate strategic and thoughtful responses to inbound queries from GetUp members around the country. The Member Relations Coordinator will help provide an enriching experience for GetUp members who support our campaigns.  

As someone who is super organised, a strong written communicator and loves building relationships with people, you will support our Fundraising and Philanthropy Team by giving our members a fantastic experience and opportunities to deepen their support and involvement with the GetUp movement. 

SCHADS Classification Level 3 salary range is $67,570.88 – $70,401.24 per annum (pro-rata) + superannuation, determined by relevant experience and qualifications.

This is a 12 month fixed term experimental position based in Sydney. The Member Relations Coordinator can work part time or full time (0.8-1.0 full time equivalent).

At GetUp, we know our capacity to drive progressive change is increased when our team has a diversity of backgrounds and experience. We are always actively looking for applicants from a diverse range of genders, cultures, language groups, abilities, and experiences to apply.

Working at GetUp means

• 6 weeks of leave per year; 
• flexible working arrangements;
• learning and development opportunities; 
• travel opportunities; 
• a culture of innovation and experimentation; and 
• a workplace where your skills will result in real world change

Who is the Fundraising Team

GetUp’s Fundraising Team is a small, high performance team of dedicated fundraisers who create and manage meaningful and engaging experiences for the thousands of everyday people who chip in to power GetUp’s work. 

The Fundraising Team helps strengthen the GetUp movement of over one million members, finding the resources that drive our impact and giving people new and interesting avenues to make a difference on key issues.  

The Member Relations  Assistant will:

• develop and administer a plan to respond to enquiries and requests from GetUp members;
• develop and administer a process for sourcing high quality campaign responses to member enquiries;
• monitor, analyse and report on incoming member enquiries;
• processing hard copy donations
• support the donor stewardship work of the fundraising team; 
• administer systems for high quality fundraising correspondence, donor care and engagement programs;
• support the fundraising team to meet its regulatory and reporting obligations;
• supervise a limited number of volunteers as required.

You will be someone who:

• is passionate about building relationships to grow and strengthen a movement of everyday people committed to creating change on a range of progressive issues;
• is a excellent communicator and can formulate answers to even the most tricky of enquiries; 
• thrives on achieving fundraising goals through a combination of hard work, best practice and innovation;
• is digitally savvy, with an ability to learn and use a range of digital communication tools; 
• is self motivated and capable of working autonomously while juggling deadlines on a range of varied tasks and projects in a fast paced environment; and
• has at least 2 years professional experience. 

Bonus points for:

• experience in customer service and/or member communications; 
• experience in fundraising;
• a keen interest and engagement in Australian politics; and
• experience in advocacy.

If these criteria speak to you, you could be the perfect person for the job. Formal education, qualifications and extensive experience matter less to us than excellence, initiative and drive.

Please apply by 9am Friday 10th September 2021