HSP Team Leader

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

To monitor and administer the day to day delivery of quality Humanitarian Settlement Program (HSP) services to HSP clients in coordination with other relevant stakeholders, and lead and support the Case Managers and other staff assigned to the team in delivering HSP services. HSP Clients will be classified into a Tier according to their level of need and the complexity of their circumstances.

Majority of clients are expected to be classified under Tier 1 and Tier 2 and will receive the standard HSP services. Client displaying an inability to independently engage with appropriate supports and who might be impacted by multiple and complex barriers may be classified under Tier 3 following written approval from DHA.

About You

• Provide leadership and specialist support to Case Management Team with regards to needs assessment, case planning and delivery of relevant HSP services to the clients
• Support case manager to develop strategies to overcome these obstacles, where possible
• Ensure the needs assessment conducted by the case manager adequately and accurately captures the complexity, nature and individual goals
• Ensure the strength-based approach is utilised in developing a case management plan (CMP) and that the CMP addresses each of the identified needs with a focus on realistic, specific, measurable and achievable outcomes for the client.
• Demonstrate leadership and provide guidance to the Team during client crises, including problem solving skills, high-level client intervention skills, advocacy skills and knowledge of service sector
• Contribute to the development, review and implementation of HSP Policies, Procedures and processes with a focus on immediate deliverables, foundation settlement services and case management service provisions
• Ensure Team is meeting all contractual requirements as per SSI’s HSP contract with HSP, including reporting and invoicing processes as and when required
• Ensure team members comply with data collection, privacy and confidentiality requirements as per the HSP provision and SSI policies.

Essential Criteria

• Diploma in community Services (Case Management), Bachelor of Applied Science (Community Services) or an equivalent alternate qualification
• Ability to work under pressure – Maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity)
• Time management skills (being able to coordinate daily, weekly and monthly activities)
• Ability to manage relationships with internal and external stakeholders
• Knowledge and understanding of refugee settlement process
• High level of written and verbal English skills
• Current NSW drivers license preferred

Preferred Experience and Skills

• Current driver’s license
• Experience liaising and coordinating with SIS in delivering Humanitarian Settlement Service
• Demonstrated Leadership experience

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.

SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.