(AS814) Scope – Senior Practitioner – Positive Behaviour Support Service (PBSS)

❖ National leadership role in positive behaviour support

Scope is one of Australia’s largest and most trusted service providers, supporting thousands of people with complex intellectual, physical and multiple disabilities. With revenue exceeding $440 million, it employs well over 2,000 Disability Support Workers, Therapists, Coordinators and Business Support staff, plus a further 2,400 under the Home@Scope banner.

The Senior Practitioner reports to the General Manager – Communication & Inclusion Resource Centre and is responsible for positioning the Positive Behaviour Support Service nationally through leading the organisation’s strategic direction, policy, clinical governance, compliance, practice frameworks and planning in positive behaviour services across Scope and Home@Scope. Coordinating projects and research are key success factors.

You are a registered behaviour support practitioner, have specialised post graduate credentials and experience in providing best practice services to people with behaviours of concern, with a sound grasp of Victorian legislation relating to positive behaviour support. A proven leader and manager in disability and restrictive interventions, you are a clinical governance expert possessing a deep familiarity with innovative service models and building the capacity of the sector to effectively support people who have behaviours of concern.

Senior Practitioner – Positive Behaviour Support Service (PBSS)
Position Purpose
Responsible for positioning the Positive Behaviour Support Service nationally through leading Scope’s strategic direction, policy, clinical governance, compliance, practice frameworks and planning in positive behaviour services within Scope/Home@Scope. The role will also lead and co‐ordinate strategic projects and research in positive behaviour support

Division:
North Division

Reports to:
General Manager – Communication & Inclusion Resource  Centre

Direct Reports:
Nil

Internal Relationships:
Scope Executive
CIRC Leadership Team
PBSS Manager and team
Quality and Safeguarding Team
Customer & Service  Delivery Managers
Scope Research Team  
Home@Scope

External Relationships
Government stakeholders: e.g., Office of Professional Practice (OPP), National Disability Insurance Agency (NDIA), NDIS Commission ,   
Professional Peak bodies
Disability providers
Universities: La Trobe, Melbourne University
Customers
International partnerships: i.e., British Institute of Learning Disabilities (BILD), International Association for the Scientific Study of Intellectual and Developmental Disabilities (IASSIDD)

Delegation of Authority
Level 5

Category
Management

Employment Contract
Permanent

Award
Non-Award
  
Scope’s Mission
Scope’s mission is to enable each person we support to live as an empowered and equal citizen.

Scope’s Vision
Scope will inspire and lead change to deliver best practice. We will:

• support and listen to each person and their family.
• provide leadership to influence strategy and policy.
• deliver person driven, flexible & responsive services to build a sustainable future.
• build on our foundation for success through our expertise in service delivery, workforce development, quality improvement and research.
• We will deliver better outcomes.

Scope Approach

See the person
We listen to understand
We see the potential
We recognise how you do things and what you achieve
We take personal responsibility
We build excellent relationships with our clients and customers
We understand the balance between risks and rights

Do it together
We lead in line with the Scope Approach
We work together to achieve shared goals
We build sustainable and ethical partnerships
We support each other
We communicate early and honestly
We share responsibility for safety

Do it right
We use systems and processes in our work
We deliver quality outcomes safely and on time
We understand risks and opportunities
We are a financially sustainable organisation
We own the consequences of our actions
We take pride in the delivery of our mission

Do it better
We develop creative solutions
We review and continually improve
We understand what is working and what is not
We seek and respond to feedback
We build capacity in all that we do
  
Key Accountabilities, Responsibilities & Deliverables

Service Provision
Internal Key Responsibilities

• Responsible for providing organisational leadership and direction on the rights of people subject to restrictive interventions and compulsory treatment
• Responsible for providing expert, timely advice on NDIS & relevant disability standards as they apply to Positive Behaviour Support and restrictive interventions.
• Oversee the implementation of Scope’s PBSS Practice Framework
• Responsible for the clinical governance/practice of clinicians in the PBSS team and overall clinical governance for organisation.
• Provide advice and direction to the organization and the sector on Positive Behaviour Support.
• Responsible, in conjunction with the Managers of CIRC and executive, to identify, prioritise and drive improvements, service enhancement and product development.
• Contribute to translating Scope’s Strategic Plan into key deliverables.
• Lead and contribute to research and service development initiatives within the organisation, in collaboration with other leading institutions, in restrictive interventions and compulsory treatment.
• Responsible for the development and integration of service, project and product offerings.
• Lead a culture that integrates evidence‐based practice and critical reflection
• Delivers practice leadership in positive behaviour support for the PBSS clinical team, executive and frontline leaders in Scope/Home@Scope
• Responsible for meeting all regulatory, legal and compliance commitments governing the provision of services.
• Supports the development of workforce capability in PBS
• Implements practice leadership framework

  
External Responsibilities

• Represent Scope with key stakeholders
• Represent Scope as a peak body and participate in relevant advisory groups
• Lead and co‐ordinate strategic state-wide, national and international projects in positive behaviour support.
• Maintain and grow linkages to professionals and academic institutions.
• Lead and contribute to research and service development initiatives within the organisation, in collaboration with other leading institutions, in restrictive interventions and compulsory treatment.
• Establish Scope’s PBS team as a leader in the sector.
• Identify and establish strategic relationships including Office of Professional Practice, NDIS Quality and Safeguard Commission & University of Melbourne.

  
Planning & Management

• Develop, lead and implement project plans
• Develop, lead and monitor performance indicators and outcome measures in relation to services and products to ensure positive outcomes for stakeholders.
• Develop and review relevant Scope policies and procedures for positive behaviour support.
• Explore, develop and implement new business opportunities within strategic priorities.
• Effectively market and promote services and products internally and externally at the state‐wide, national and international levels.
• Maintain a thorough and current knowledge of the disability policy environment and disability service market including industry trends and emerging areas of opportunity.

Financial Outcome

• Responsible for research/projects/products budgetary and operational expenditure
• Responsible for the pricing research/projects/products for financial sustainability

Growth Delivery

• Grow the products and services base by exploring, identifying and moving into new markets that align with Scope’s capabilities and provide a solid basis for building a strong commercially viable positive behaviour support service that is integrated within the broader organisation.
• Grow the products and services base by exploring, identifying and positioning service offerings within the context of NDIS.

People Leadership

• Establish clear communication with managers and senior executive at the business, divisional and local level where appropriate.
• Support the efficiency and effectiveness of the Positive behaviour support team, as well as providing individuals with professional growth, clinical supervision, mentoring and development.
• Responsible for championing a culture of continuous improvement that supports Scopes organisational culture and change program.
• Lead, motivate and mentor staff, and encourage innovation that will improve both performance and direction.

Workplace Health & Safety

• Responsible for ensuring that Scope complies with its legal requirements and strives for best practice in the provision of a safe workplace for all.

  
Selection Criteria
Qualifications & Knowledge / Experience

• Tertiary qualified, or equivalent in a relevant discipline e.g.: Psychology
• Extensive knowledge of the current legislative framework within Victoria and nationally in relation to disability and restrictive interventions
• Demonstrated experience in quality service leadership, strategic planning and resource allocation within the human services sector.
• Relevant experience in the development of policies and procedures in relation to human services.
• Ability to develop and evaluate a range of innovative service models
• Minimum of 10 years proven experience in providing clinical services to people with disabilities and associated behaviours of concern.
• Highly developed knowledge and understanding of the principles and practices underlying positive behaviour support
• Demonstrated experience in capacity building and community development
• An understanding of relevant research methods within the human services sector.
• Good understanding of the disability sector
• Sound computer skills.

  
Leadership Skills

• Demonstrated leadership, experience in clinical governance and ability to motivate staff.
• Proven change management and negotiation skills.
• Proven ability to liaise with a range of key stakeholders in the community, government and corporate sectors.
• Financial management experience, including experience costing services/products.
• Proven experience managing large projects and contracts

  
  
Technical Competencies
Operational Performance

• Implements sustainable customer focused processes to deliver quality services to meet customer needs and build customer loyalty.
• Works with management to assess critical business activities in terms of value added, impact and cost benefit

Results Orientation/Achievement Focus

• Delivers on the key performance measures that have been set for the function.

 Strategic Orientation

• Adds value to CIRCs business planning process

Behavioural Competencies

Organisational Change Leadership

• Positively influences and mobilises others to implement change by personally modelling the change.
• Actively acknowledges others who act in line with the change.

  
Professional Relationship Management

• Works independently, whilst able to take direction as required
• Collaboratively develops and maintains relationships at all levels in the organisation and seeks mutually beneficial outcomes.
• Acknowledges contributions and seeks agreement.
• Establishes external and internal networks in relevant areas of expertise.

  
Leadership

• Leads by example; models organisational beliefs and values; shows loyalty to the organisation and behaves with integrity.
• Inspires and motivates a strong desire to succeed in others; is able to create a positive attitude to work and a sense of team ownership.
• Empowers others to take responsibility in line with their potential; leverages explicit strengths and coached development to address weaknesses of team members.

  
People Management

• Articulates specific development needs in others for future, current roles.
• Works with individuals to set clear, specific, challenging but achievable development goals which are tailored specifically to the individual’s level of competence.
• Collaboratively sets performance goals and measures, tracks and evaluates outcomes.

  
Influencing/Collaboration

• Operates effectively in a multi‐disciplinary matrix environment
• Initiates specific projects, or systematically influences efforts, to foster collaboration with other parts of the organisation to deliver significantly improved results.
• Facilitates the sharing of best practice across the division/organisation.
• Recognises sources of conflict and acts to resolve them by balancing short term and long term benefits.

  
Interpersonal Skills

• Excellent oral and written communication skills.
• Excellent time management skills.
• High level of persuasiveness and the ability to negotiate complex situations.
• Highly developed conceptual and analytical skills.

  
  
Personal Characteristics

• A high level of commitment to a service system that informs and empowers service users.
• An understanding of, and commitment to, developing the capacity of communities to be inclusive of people with disabilities.
• A commitment to the diversity of individuals and communities.
• Highly developed problem-solving skills.
• A commitment to establishing collaborative relationships across levels and outcomes.

Licenses & Accreditations

• Cleared NDIS worker screening.
• Working with Children’s Check.
• Must satisfy all visa requirements for working in Australia.
• Driver’s license (required for all roles where there is a requirement to travel to deliver services).
• Current registration to practice in Australia.