Resident Engagement Officer – Multiple Positions Available

• Multiple full-time and part-time positions available (0.6 – 1 FTE)
• Brand new facilities, based in Dandenong
• Working with women and children who have experienced homelessness and other traumas
• Work with Melbourne’s most progressive housing and homelessness organisation
• From 74,910 (Prorata) plus super + NFP salary packaging + penalty rates for afternoon and night shifts

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and the go-to organization on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

There are many benefits of working at Launch Housing including:

• Working for a value-based organisation with a clear mission and vision
• Flexible work options available and work-life balance actively encouraged
• 5 x Wellbeing days (on top of annual leave)
• Purchased Leave options
• Paid Parental Leave (both primary and secondary carer)
• Up to $15,900 salary packaging option
• Free and Confidential Employee Assistance Program (EAP)
• Training and career growth opportunities across Launch Housing
• 17.5% leave loading payment

What you’ll do

Viv’s Place is a new, 60 apartment building in Dandenong providing long term affordable housing for women and children. The building is expected to open in June 2022. Viv’s Place is an integrated housing and support program delivered in collaboration with Uniting Vic/Tas. It is the first Families Supportive Housing project of its kind in Australia.

As a Resident Engagement Officer, you will have the opportunity to help establish this new program as residents move into the building from mid-June to October. The role will welcome residents, their visitors and people delivering programs and services, and ensure that unwelcome visitors cannot access the environment. The Resident Engagement Officer will be required to form excellent rapport and maintain relationships with both residents and the people who are supporting them.

Viv’s Place brings people together in a managed building, which includes a ground floor community space including a trauma informed design with communal kitchen, dining and living spaces, children’s play areas, medical suites, consulting rooms and office space. The Resident Engagement Officer will assist in making community connections and facilitating the delivery of externally provided programs on site.

We are currently seeking Resident Engagement Officers to start in May (subject to building construction completion) ready for the building to open in June. There are multiple full and part time (minimum 0.6 FTE) positions available across a 24-hour roster.

Your primary responsibilities include, amongst other duties:

• Proactively engaging with residents in an informal capacity, working from a strength based, client focused framework.
• Monitoring well-being of residents through informal engagement and communicating issues to support and/or tenancy staff as they arise.
• Work collaboratively with tenancy, property and support workers to collectively coordinate the support that residents need to sustain their tenancy and improve their health and wellbeing.
• Brokering linkages and facilitating referrals to external services as required.
• Maintaining, utilising and updating the range of systems that support the safety and wellbeing of residents e.g. Communications Log, Critical Incident Reporting, Daily Sighting Register, Visitor Log, Visiting Professionals Register.
• Monitoring entry and exit of all residents, visitors, contractors and visiting professionals to the building and managing visitor access as required.
• Monitoring CCTV and responding to and managing incidents as and when they arise.
• Establish and maintain community partnerships and work collaboratively with partner agencies who deliver programs and services to residents in the building.
• Assist community partners in facilitating events, programs and other initiatives from the communal spaces, including managing room bookings and access to building amenities.

For further information on the role please refer to the position description.

Note: Full COVID-19 vaccination or a valid Covid-19 Vaccination Exemption certificate, Working with Children and police checks are mandatory at Launch Housing.

What you’ll bring

It is expected that the successful candidate will bring:

• Experience in the homelessness sector
• Experience in Social Work/Front of House/Reception duties
• Experience working with women and children with complex needs
• Demonstrated capacity to complete designated work tasks and utilise time effectively
• Positive relationships and ability to communicate with people of diverse backgrounds and abilities.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness