Director Estate Planning & Administration

NSW Trustee & Guardian is seeking an innovative, strategic, and experienced leader who is passionate about delivering quality customer service outcomes, continuous improvement initiatives and driving opportunities for growth.  

• Interesting and stimulating role, making a positive difference in people’s lives
• Ongoing opportunity – NSW Public Service Senior Executive Band 1 
• Total Remuneration Payable from $228,483 to $263,586
• Offering flexible and hybrid working arrangements  
• Location: Sydney and Parramatta

About the Opportunity

You will lead and oversee the division in the effective delivery of Wills and Estate Planning, estate administration, power of attorney, trusts and associated trustee services. You will lead the division by aligning people, processes and systems with organisational priorities and long-term objectives and driving sustained change and continuous improvement in program delivery. The role is a member of the Executive Leadership Team and plays a key role in corporate planning, decision-making and implementation. 

You will also be: 

• Leading Estate Planning & Administration function including strategic forward planning and decision making, budget management and people leadership.
• Driving the ongoing development of a pro-active customer service culture across the division 
• Directing and overseeing evidence-based analysis, interpretation and delivery of high-quality customer-focused decisions to ensure outcomes align to customer needs.
• Developing and leading identification, establishment and growth of new revenue opportunities within the division and provide advice to the senior executive to drive financial sustainability of the organisation.
• Managing, developing and coaching the Estate Planning & Administration leadership team to ensure high quality customer services that inspires demand and drives new customer growth.

In this role, you will be based at our offices in Parramatta and Sydney. You will need to be able to travel to our other locations across the State as required.  

For more details regarding this role, please click HERE to view the role description. 

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander Peoples, women, people identifying as LGBTIQ+ and other diversity groups.

Essential Requirements for the role

• Tertiary Qualifications in a relevant human services area and/or extensive equivalent experience.

Key knowledge and experience 

• Strong understanding of NSW government and NSW Trustee & Guardian’s key services and customer base
• Strong understanding of working in a highly regulated environment including managing risk and change and knowledge of government operations including relevant systems, legislation and governance. 
• Proven leadership experience and people management at a senior level

Appointments are subject to reference checks and requires the following checks/ clearances:

• National Criminal History Record Check 
• Any other checks as appropriate for the role