1800RESPECT First Response Counsellor

Telstra Health is proud to work collaboratively with the Australian Government and specialist partners for the delivery of 1800RESPECT from 1 July 2022, as the national front door for people experiencing, or at risk of experiencing, domestic, family and sexual violence (DFSV) and workplace sexual harassment (WSH). 

Our purpose is to provide an accessible, high quality, clinically-informed and evidence-based service that meets the diverse needs and complex considerations of individuals seeking support. 

Why join Telstra Health: 

• Flexible working environment
• Avenues for growth and stepping into other roles and/or functions of other roles
• 25% discount on Telstra services including home broadband and post-paid mobiles 
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more 
• Multiple leave options including paid parental, family and domestic violence leave, cultural, volunteer, study and pandemic leave, as well as the option to purchase additional leave 

About the role:

We have a number of maximum term openings (through to June 2027) for First Responders (full-time and part time) who will provide telephone and online counselling and use their skills to assess the unique needs of individuals seeking support as part of the national 1800RESPECT service. As a First Responder, you will help achieve sustained reduction in the prevalence and impacts of domestic, family and sexual violence.

You will have the flexibility to work from home (attend office when required) and we will work with you on suitable shifts to compliment your lifestyle (minimum of 19 hours per week). Shifts are negotiated across a 24/7 roster, based on the service requirements which is based around demand for support, your preferences, and the preferences of other team members. You will receive shift penalties based on the shifts occurring across the evening, overnight, weekend and public holidays.

About you:

You must be able to meet the following criteria: 

• A minimum three-year bachelor’s qualification which meets the requirements of the Peak Body Registration
• Be eligible to register OR hold current registration with one of the Professional Bodies at the required level: PACFA – Clinical, ACA – Lvl3 or above, Full – AASW or General Registration with AHPRA as a Psychologist
• At least two years full time counselling experience (Case Management not acceptable) 
• Demonstrated experience in brief, outcome-focused counselling (preferably telephone counselling) or equivalent experience in specialised sexual assault, domestic and family violence counselling, mental health services, crisis services, homelessness etc. 
• Demonstrated authentic, compassionate, empathetic responses in front line service delivery/ counselling role 
• Experience working across telephone counselling/ intake/ assessment roles 
• Capacity to work and support self and team in a complex and often demanding work environment

Additional requirements: 

• Holder of a current working with children check/vulnerable people check relevant to your State, or proof of application prior to interview 
• A private room/space which can be used for your home office set up 
• Reliable internet connection 
• Strong computer skills (experience with using systems, MS Word, excel, outlook and internet)
• To ensure the safety and well-being of our people, this role will require the successful candidates to be vaccinated against Covid-19

At Telstra Health we are passionate about creating an environment that’s inclusive and supportive – a place where everyone can truly be themselves, we are committed to providing our people with a working environment that promotes and fosters positive health and wellness.

We encourage applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities, people who identify as LGBTIQ across all locations across Australia to apply.

What’s next?

If this sounds like the role for you then click on the apply button now. Our selection process involves:

• Application review
• Screening for shortlisted candidates
• Detailed roster conversation with us
• A 30 minute virtual interview with our Clinical team
• Online assessments (Computer skills and 16 Types) and Pre-employment checks*

*Preferred candidates will be required to undertake pre-employment screening, including Tertiary Qualification and Professional Body Registration verification or evidence of eligibility where applicable, a National Police Check, Working with Children Check, reference checks and a right to work in Australia check.

If you would like more information about the position, please email us on recruitment@health.telstra.com. Applications will be assessed and shortlisted as they are received so apply today!