Programs Manager / Senior Programs Manager

Location: Sydney

Role type: Part time or full time role (3-4 days/week is possible)

Reports to: Head of Education and Capability Development

This is your opportunity to join the Social Impact Hub, an innovative and inspirational social enterprise. In this exciting new role, you will help the Hub to deliver quality programs, educational services and exceptional learning experiences as we continue to grow.

The role provides a unique opportunity for you to work across multiple programs and engage with diverse stakeholders in the social enterprise sector. It will suit an experienced program manager who loves managing multiple initiatives and is comfortable working in a fast paced, agile environment.

If you are passionate about social impact and want to put your strong organisational and management skills and your experience working with startups, NFPs or social enterprises to use for good, we’d love to hear from you.

OVERVIEW OF SOCIAL IMPACT HUB

The Social Impact Hub is a purpose driven Bcorp that collaborates with a broad range of changemakers. Through advice, education, mobilising capital and ecosystem building, we build capacity to amplify impact.

VALUES

We are a small, hard-working and passionate team at the Social Impact Hub. We are seeking someone who fits our values and culture. Our values are:

• We have our finger on the pulse
• We’re truly collaborative
• We keep it real
• We push the boundaries of what’s possible

ROLE DESCRIPTION

The purpose of this role is to lead and manage programs at the Social Impact Hub that build the capacity and capability of social enterprises and help individuals embed impact in their careers.

Key responsibilities include:

Program management

• Working alongside the Head of Education and Capability Development, manage the operations and performance of Social Impact Hub’s programs and education initiatives, developing strategic and operational goals, measures and performance targets.
• Lead the design, delivery and continuous improvement of key education programs and initiatives end to end.
• Manage the preparation and maintenance of relevant program tools, resources, documentation, online platforms and communication, as required.
• Conduct budget management, performance monitoring and project forecasting for respective initiatives within appropriate timeframes and against organisational expectations, as required.
• Support the Head of Education and Capability Development to drive business development opportunities and relationships that support and grow SIH paid and funded education services, as required.
• Oversee the monitoring and evaluation of respective education programs and initiatives, providing relevant input and insights to contribute to Social Impact Hub’s impact measurement framework and reporting.
• Supervise and manage relevant team members as appropriate, including members of our Professional Impact Network.
• Contribute to organisational strategy development, cross-portfolio collaboration and operational governance, as required.

Operational performance

• Support the maintenance of integrated project planning systems, as well as organisational data management and reporting to provide timely and insightful business intelligence and ensure all activity is in line with strategic and operational planning.
• Develop and maintain strong working relationships with delivery partners, PIN members, clients, and key external stakeholders to support program implementation and ensure high quality client engagement and service delivery.
• Develop and maintain strong working relationships with our internal team to leverage synergies, ensure alignment with broader organisational work streams and drive collaboration to deliver high quality outcomes.
• Provide inputs and insights to support the ongoing implementation and improvement of quality management processes to ensure outstanding program management, client experience and high quality services.
• Provide inputs and insights to support the implementation and continuous improvement of organisational systems and processes to support effective and efficient program delivery.

The exact list of responsibilities is flexible depending on the expertise and interests of the successful candidate. This role may have one to two direct reports and will leverage the Social Impact Hub’s Professional Impact Network (PIN) of 70+ experts to deliver services.

ABOUT YOU

The successful candidate will:

• Show initiative and be able to work autonomously, but also be a team player;
• Be self-motivated and have a “can do” action-orientated approach;
• Display exceptional ethical standards;
• Be a fast learner;
• Be adaptable and flexible; and
• Thrive working across a variety of projects with competing deadlines;
• Very importantly, have a passion for making a difference within the organisation and the wider community.

KEY SELECTION CRITERIA

Essential

• Demonstrated experience in a relevant context e.g., managing or leading incubators or accelerator programs and working with impact-focused organisations.
• Considerable program / project management experience, including implementing program logistics.
• Demonstrated ability to establish meaningful and effective relationships with internal and external stakeholders.
• Ability to self-manage, be highly organised, manage simultaneous or competing deadlines, prioritise workload and work independently as well as be part of a team.
• Ability to achieve outcomes in a growing organisation and evolving external environment.
• Strong business acumen and an outcomes-focussed approach.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to represent the organisation and our areas of work externally.
• Excellent attention to detail.
• Strong IT skills and ability to learn new systems (we use Zoho One).

Desired

• General knowledge of at least one of the Social Impact Hub’s areas of work is preferred (i.e., impact investing, enterprise education, social enterprise development, impact measurement, philanthropy, corporate social responsibility etc).
• Experience creating and supporting opportunities for peer learning.
• It is also preferable that the candidate has some experience in working with small businesses, startups, social enterprises or not for profits and an understanding of design thinking.

REPORTING & REMUNERATION

The Programs Manager will report to Social Impact Hub’s Head of Education and Capability Development. Work plans and KPIs will be agreed on a quarterly basis in line with overall operational planning.

WORKING WITH THE HUB

As an organisation focused on capability building and education, we provide team members with many opportunities to learn and grow, including access to program content and participation in conferences and sector events.

We support team members’ personal and professional learning development journeys.

All team members have access to a weekly group exercise session and end of trip facilities. You may also be eligible for salary packaging benefits.

The role is based at the Social Impact Hub in Edgecliff, with likely 2 days per week working from home. We also support flexible work arrangements and applicants who would like to work shorter hours over 4 – 5 days are encouraged to apply.

NEXT STEPS

If you would love to bring your passion and energy to the Social Impact Hub please click Apply Now.

You will be required to complete a form providing brief responses to the selection criteria and submit a succinct CV.

For more information, please contact Jennifer Mullen: jennifer@socialimpacthub.org using the subject line: Programs Manager Enquiry.

We are an equal opportunity employer, and we are committed to diversity, equity and inclusion. We conduct anonymised initial reviews of applications where we do not attach names or identifiable characteristics. If successful, you will be invited to an interview.