Manager, Visitor Services and Engagement

Manager, Visitor Services and Engagement

Full time Temporary for 4 years (working Monday – Friday, occasional weekend)

Join us at the Australian Museum and help us achieve our Mission to ignite wonder, inspire debate and drive change

About the Role 

With an increased visitation due to free entry and blockbuster exhibitions, the Museum is looking for an experienced visitor engagement manager to deliver exceptional visitor experience.

We are looking to broaden our front of house team’s functions and skills to provide an enhanced visitor experience to the Museum’s audience.

Click on the following links to begin the journey to find your new career at the AM

• Role Description
• AM Candidate Pack

You will be paid a competitive annual salary $106,025 – $117,363, plus employer’s contribution to superannuation (currently 11%) and annual leave loading.

About You

We are seeking an energetic and emotionally intelligent professional with a growth mind set ready to work in a fast paced and dynamic visitor facing environment. The Manager, Visitor Services and Engagement will be efficient in using different systems and digital tools for purposes including team communications, rostering, and ticketing. They will have extensive experience in managing a large team and understand team dynamics during peak visitation. They will be solutions focussed with extensive experience in providing an excellent visitor experience and customer services.

Your Knowledge & Experience

• Operations leadership experience in the arts and cultural organisational industry.
• Developing strategies related to customer experience. 
• CRM system experience preferably Tessitura 

Essential requirements

• Tertiary qualifications or relevant work experience in any of the following: education, customer services, project management or related field
• Hold a valid NSW Working with Children Check

About The Australian Museum

The Australian Museum is truly a great place to work. We aim to be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.  

Recent staff survey results confirm that our staff feel valued, accepted and supported and that they believe the AM is an inclusive workplace. AM staff also report a high level of job satisfaction 

The AM is located on the homelands of the Gadigal people and acknowledges and pays respect to the Gadigal people as the custodians of the land, sky and waterways, paying respect to Elders past and present. 

Check out our current exhibitions and events here. 

Benefits 

Besides working together with other like-minded people passionate about the Earth and all it’s wonders, you will have access to: 

• Dedicated Wellbeing programs 
• Career development and opportunities across the NSW Public Service. 

How to apply   

Applicants must submit (if submitted as attachment, please upload as PDF):

1. A one page covering letter which addresses the role description’s key knowledge and experience.
2. Resume 

As part of the online application process, you will be prompted to answer two targeted questions (200 words max).

1. Please provide an example of a time when you implemented process improvement or streamlined operations to increase efficiency in fast paced environment. What was the outcome?
2. How do you promote collaboration and effective communication among team members? Please name your most effective communication tools.

For more details, Frequently Asked Questions and how to apply for the role go to I Work for NSW.

The successful applicant will be subject to national criminal records check. As recommended by Australian Technical Advisory Group on Immunisation (ATAGI), the Australian Museum encourages all applicants who can be safely vaccinated for COVID-19, to be so. 

Contact person: Fara Pelarek, Head, Visitor Experience & Engagement via email fara.pelarek@austmus.gov.au.

Inclusive and welcoming

The Australian Museum is an NSW Public Service organisation and aims to attract and retain the right people for the right jobs. The AM is a diverse and inclusive workplace where genuine participation and contribution is enabled, and everyone, regardless of their background, identity or circumstances is valued, accepted and supported to thrive at work.

This means that we are embedding diversity and inclusion in everything we do on a daily basis, whether it be our recruitment processes, workplace culture, career development programs, customer service or policies and procedures. If we can make some adjustments to our recruitment process to better enable you to shine, please reach out to the contact person or note this in your application.