Child and Family Support Assistants

This is an exciting time to be a part of Wyndham’s early years services! With over 120 babies born every week in the municipality and over 6,000 registrations received every year via our kindergarten central registration system, Wyndham is a growing community that looks for open-minded, passionate, and community-focused people to respond to their needs.

In the Child & Family Support Team, you are integral to the success of the Community Support Department by delivering high-quality customer service and administration skills to facilitate access to Maternal & Child Health services and the kindergarten Central Registration Scheme for the community.

This rewarding role will require you to be able to address the needs of our community in an efficient and effective manner, maintaining compliance with our regulatory and operational requirements and procedures. Never a dull moment in this role, you will thrive with your attention to detail, positive stakeholder collaboration, and exceptional customer service skills.

The various casual positions on offer will involve supporting either the delivery of Maternal & Child Health services or the kindergarten Central Registration Scheme to ensure that Wyndham is meeting the growing demand for these services.

Within the Maternal & Child Health stream, your day-to-day will see you processing notifications of new births in Wyndham, responding to nurse requests, maintaining the appointment calendars, and, crucially, supporting customer access to the service. Previous experience in MCH, health, early years services, or a similar, highly-regulated environment is desirable.

Within the kindergarten central registration stream, your day-to-day will involve administering the Central Registration Scheme. You will be responsible for processing registration applications and enrolment information into the central registration system, empowering families to navigate and access kindergarten services, and responding to a variety of complex customer queries. Previous experience in early years services or central registration is desirable.

What you’ll deliver

• Contribute to a collaborative, solution-focused, and positive team culture
• Quality administrative support, ensuring that all administrative tasks are completed in an efficient, accurate, and timely manner
• The ability to use your initiative to aid colleagues and members of the community while managing competing priorities effectively and efficiently
• An empathetic, friendly, and helpful approach to your work, supporting our community members in accessing services that are responsive to their needs

What you’ll bring

• Demonstrated ability to work within a team environment in a collaborative and respectful, striving towards Council’s values, policies, and procedures
• Strong administrative experience, with a proficiency in a range of computer systems and the ability to learn other software programs
• High-level customer service and problem-resolution skills to support community and stakeholders in a dynamic, fast-paced environment
• The ability to organise and control own workload and time to achieve specified outputs
• Certificate in administration or relevant administration experience
• Current Working with Children Check or willingness to obtain one
• A continuous improvement mindset with a positive, proactive, and flexible attitude

Be part of something more

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities?