Case Manager

WHAT’S ON OFFER

Combine your qualifications and experience with your personal passions and values, in a role that changes the lives of some of our community’s most vulnerable people and work alongside a supportive and compassionate team who are committed to creating a safe and free life for people escaping family violence.

This role also offers:

• Level 5 of the SCHADS award

• Full time 12 month contract parental leave cover ending in November 2025 based in Melbourne’s eastern suburb

• Access to Accrued Days Off (ADOs)

• Regular supervision, reflective practice, and management support

• Salary packaging including novated leasing, and meals and entertainment card

• Access to EAP service

• Learning and development opportunities

THE ROLE

Refuge Victoria is seeking a Case Manager to join our team in Eastern Melbourne Suburbs on a fixed-term full time basis until November 2025. Working as part of a dynamic team the Case Manager has the primary responsibility to manage and deliver services for women and children who are experiencing family violence and are accessing Refuge Victoria crisis accommodation and refuge.

The Case Manager will hold a case load and be responsible for the delivery of case management support including completing intake, comprehensive risk assessment and safety plans using the MARAM, needs assessments, case plans and reviews, exit plans, advocacy and referral to other relevant services.

The role includes the provision of advocacy and support for clients linking to community-based services including justice and legal, housing, health and wellbeing including mental health, cultural, employment and education, financial, access to material aid and court support to meet immediate needs.

RESPONSIBILITIES INCLUDE

• The provision of advocacy and support for women and children linking to community-based services including health, mental health, legal, financial, counselling, access to material aid and court support to meet immediate needs.

• You will develop working relationships with key agencies including DFFH and child protection to ensure the safety of the children using the best interests framework.

• The role will require having input into establishing and reviewing workplace procedures and practice and reviewing the efficacy and responsiveness of the intake service.

MINIMUM REQUIREMENTS:

hold a Bachelor of Social Work or other equivalent qualification.

OR

have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements.

OR

hold significant cultural knowledge and experience or lived experience and have faced barriers to educational pathways.

Additionally, the successful candidate will have:

• A minimum of 2 years Case Management Experience preferably within a family violence setting.

• An understanding of relevant theories and practice frameworks that relate to Family Violence, therapeutic interventions, case management and support services.

• Knowledge of MARAM framework (Multi-Agency Risk Assessment and Management Framework)

• Demonstrated knowledge and skills in, intake and assessment, case planning in relation to family violence, service provision, safety planning, managing a case load and client advocacy.

• Problem solving capabilities evidenced by seeking relevant information, liaising with stakeholders, analysing issues, seeking different perspectives, identifying and progressing workable solutions, and implements and evaluates outcomes.