Outreach Case Manager – Full Time

This isn’t just a job—it’s a chance to make a tangible difference in people’s lives every day.

As an Outreach Case Manager in our Hume Program, you’ll work alongside individuals and families who are homeless or at risk, supporting them to navigate housing pathways, access vital services, and build stability for the future.

Using a team-based case management approach, you’ll be part of a collaborative, values-driven team where your insights and contributions are genuinely valued. Much of your work will take place in the community, meeting people where they are—whether in temporary accommodation, their homes, or other safe spaces. You’ll play a key role in empowering them to achieve their goals, increase self-reliance, and find lasting stability.

ABOUT YOU

You’re passionate about social justice and committed to making a difference. You bring experience in case management or a related support role and understand the impact homelessness has on individuals and families.

You’ll ideally have:

• A relevant tertiary qualification (e.g. social work, community services, youth work) or extensive experience in a similar role

• Strong interpersonal skills and the ability to engage effectively with people from diverse backgrounds

• Confidence working independently and as part of a collaborative team

• Excellent organisational skills with the ability to manage competing priorities and maintain accurate case notes

• Familiarity with the homelessness sector and frameworks such as the Opening Doors model (preferred but not essential)

Above all, we’re looking for someone with empathy, resilience, and a deep commitment to supporting people with dignity and respect.

WHY WORK WITH US?

MOSS offers a supportive, purpose-driven workplace with a range of benefits including:

• Generous above-award pay and salary packaging to increase your take-home pay

• Additional paid leave over Christmas and generous personal and parental leave entitlements

• Flexible work hours and a strong focus on work-life balance

• Professional development opportunities to help you grow

• Access to a free Employee Assistance Program (EAP) and wellbeing supports