Senior Business Analyst

• Ongoing full-time vacancy – 35 hours per week.
• Location: This role is based in Sydney. Flexible and hybrid working options available.
• Clerk Grade: 9/10. Base salary $129,464 to $142,665 p.a. plus super and annual leave loading. 

This is an opportunity to join a growing enterprise delivery capability driving some of the organisation’s most significant and high-impact initiatives. You will shape how business needs are translated into effective solutions, while embedding robust governance, delivery frameworks, and best-practice methodologies that enhance our ability to deliver complex, strategically important projects. Your work will help create a high-performing change environment that fosters innovation, achieves measurable outcomes, and delivers lasting value to the community we serve.

About the team 
The Project Delivery team within the Information Technology division drives the successful delivery of technology-enabled initiatives that support the organisation’s strategic priorities. The team applies robust governance and best-practice frameworks to ensure projects are delivered efficiently on time, and to a high standard, enabling innovation and lasting value for the community we serve.

About the role

The Senior Business Analyst is a key contributor to the Information Technology division’s delivery capability, supporting high-impact initiatives that advance the organisation’s strategic priorities. You will work with stakeholders to translate business needs into actionable solutions, facilitate collaboration between business and technical teams, and support User Acceptance Testing to ensure solutions achieve intended outcomes. This role requires a commitment to service excellence, continuous improvement, and delivering value across complex projects.

As the Senior Business Analyst, you will: 

• Translate complex business needs into actionable requirements that enable high-impact projects across the organisation.
• Provide input and analysis to support business cases for strategic initiatives, driving measurable outcomes.
• Collaborate with stakeholders to identify opportunities for leveraging existing systems or implementing new solutions to meet evolving business requirements.
• Collect, analyse, and document business and functional requirements to guide solution design and delivery.
• Design solutions that align with organisational priorities and enhance operational effectiveness.
• Prepare test plans, user guides, and communications to support User Acceptance Testing and successful solution adoption.
• Provide clear, plain-language guidance on technical issues to business and non-technical stakeholders.

For more information about the position, view the role description.

About you

The ideal person will have:

• A strong background as a Business Analyst with extensive experience and skills.
• Sound knowledge and experience using Microsoft Dynamics 365.
• Strong communication skills to confidently collaborate with a diverse range of customers, colleagues, and senior management.
• Positive “can-do” attitude and enjoys delivering on large, complex objectives in a changing environment.
• Resilience with a positive approach to work and you demonstrate excellent time management and prioritsation skills.

Sound like you? We would love to hear from you!

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations.

Be part of something bigger. For more information about joining us, visit the Careers page on our website.