IT Support Officer

• Part time (0.6 EFT), ongoing position
• Based in our Brunswick office, with free onsite parking, close to public transport
• Salary of $94k + super + leave loading + salary packaging (pro-rata)

Rebuilding Shattered Lives – Supporting people of refugee background to recover from torture and other traumatic events.

Your impact
The Corporate Services program Area at Foundation House ensure the best people, resources, systems, processes, infrastructure, organisational structure and culture are in place to achieve success.
The IT team comprises a total of three staff plus contracted strategic and technical advice from our Technology Partner/Managed Service Provider. The team comprises the IT Manager, IT Support Officer and IT Technical & User Support Officer. 

The role
Reporting to the IT Manager you will provide a high level of customer focused support to staff on the use of IT systems. This is an ongoing, part time 3 day per week position based at our Head office location in Brunswick.
  
Key responsibilities include:

• First point of contact in managing the helpdesk to ensure queries are resolved promptly and escalate where appropriate
• Deliver prompt and professional training and support to staff, including new user inductions
• Assist with the maintenance of IT and communication systems including network equipment and cabling, servers, desktop and peripheral equipment and software utilities and applications
• Maintain the IT asset/equipment register
• New equipment set up and configuration including laptops and mobile phones.

What you’ll need to successfully apply
To be successful, you will need to positively respond to the below selection criteria:

• Formal IT Qualifications highly regarded but not essential if able to demonstrate high level skills, expertise and prior experience
• Excellent written and verbal communication skills
• Analytical in approach, with the ability to problem solve
• Excellent interpersonal skills
• Time management skills with the ability to prioritise multiple tasks and work autonomously. 

High level of familiarity with the following: 

• Microsoft Windows operating systems
• Microsoft Office (Microsoft 365) suite of products
• Microsoft Entra (Azure AD) user and group management. 

Working knowledge of the following: 

• Microsoft 365 and Exchange management
• Network technology, LAN, WAN and Internet 
• Other software platforms, including Adobe suite, Zoom, Canva 
• Android and IOS.  

In return You’ll be rewarded with:

• an attractive remuneration package of $94k plus superannuation and annual leave loading (pro-rata)
• salary packaging benefits of up to $18,550 and novated car leasing options
• a role with true purpose to make a difference in people’s lives
• a welcoming, highly diverse and supportive team environment
• access to our Employee Assistance Program (EAP) for staff and family members.

  About Foundation House We are:

• a state-wide agency offering services throughout Victoria. We currently have approximately 250 staff across our six offices in Brunswick, Dallas, Dandenong, Ringwood, Sunshine and Werribee, and we also provide services in partnership with other agencies in regional and rural Victoria
• values driven and committed to improving the life outcomes refugee background survivors
• an inclusive and equal opportunity employer
• a Child Safe organisation committed to promoting and protecting the interests and safety of children. We also actively play a part in combating family violence, as reflected in our organisational policies, protocols and staff development.

How to apply Please upload your CV and a cover letter (maximum one to two pages) outlining why you are suitable for this role and how you meet the selection criteria as described above.
  
Refer to the position description on our website for detailed information about the role.

For more information about our hiring process, please refer to the Careers with Us page on our website.
  
Applications are due to close Sunday 7 September 2025. Please note, applications may be considered as they are received, and job ads may close early.
  
For enquiries, please contact Luke Neeson – IT Manager on 9389 8973 or via email to jobs@foundationhouse.org.au
  
Appointment to the position is subject to a satisfactory National Police Check, Working with Children Check and Reference Check process. If you have lived for a continuous period of 12 months or more in another country within the last 10 years, an International Police Check from that country will also be required. The successful applicant must be able to demonstrate proof of the Right to Work in Australia.