Pathways Worker

At Lutheran Care, we believe the way we support people shapes the impact we have in the community. We’re looking for compassionate Pathways Workers who thrive on making meaningful connections and helping individuals and families access safe, respectful, and culturally responsive support. 

As a Pathways Worker, you’ll be on the frontline meeting people where they are, hearing their stories, and helping them find the right support. You’ll work closely with your Team Leader, collaborate with other service providers, and be part of a connected team that puts people first. 

At the heart of the Central Intake Service is a commitment to being inclusive, respectful, and continually learning through ongoing cultural awareness and understanding. You’ll work in close partnership with Yilli Rreung Aboriginal Corporation, The Salvation Army, and other community organisations to make sure services are delivered in a way that is safe, culturally responsive, and meets local needs. 

Key Responsibilities: 

• Be the first point of contact for people seeking support, through phone and in-person services. 

• Use assessment tools to understand each person’s risks and support needs and connect them with the services that best meet those needs. 

• Support clients to make informed decisions about their options. 

• Develop flexible case plans based on individual goals and backgrounds. 

• Maintain accurate, confidential, and respectful client records. 

What’s in it for You  

When you join Lutheran Care, you’ll enjoy:  

• 6 weeks annual leave  

• Salary packaging to increase your take-home pay 

• Relocation reimbursement package  

• You’re Amazing Day – an extra day off, just for you  

• Paid parental leave  

• Free, confidential counselling support  

• Flexible working arrangements for work–life balance  

What You’ll Bring  

•  A genuine commitment to supporting people experiencing homelessness, with a respectful and non-judgmental approach. 

• An understanding of how to deliver trauma informed services. 

• Confidence in responding to urgent situations calmly and effectively, using trauma-informed practices. 

• Ability to engage with clients, colleagues, and service providers clearly and respectfully 
• Awareness of the unique strengths and challenges of NT communities, alongside an understanding of the ongoing impacts of colonisation and intergenerational disadvantage for Aboriginal and Torres Strait Islander peoples