Data Quality and Reporting Officer

• A full-time, ongoing position in a for purpose organisation
• Based in our Brunswick office, with free onsite parking, close to public transport
• Salary of $94,793 + super + leave loading + NFP salary packaging

Rebuilding Shattered Lives – Supporting people of refugee background to recover from torture and other traumatic events

Your impact
The Data Quality (DQ) and Reporting Officer role is within the Information Management Team (IM Team). The IM Team is primarily responsible for the management of client health records and related information.

The team supports compliance with Commonwealth and State legislative requirements as well as Foundation House policies concerning the collection, storage, organisation, use and release of client information. IM provides end user training and support to all users of the Client Information Management System (CIMS). They manage, maintain, and continually improve Foundation House’s client information system and a suite of accompanying reporting tools. IM supports data reporting and analysis within VFST, including providing the means to measure key performance indicators and tools to improve data quality.

The role
Reporting to the Health Information Manager, The DQ and Reporting Officer has two areas of responsibility:

• Improving and maintaining high data quality within CIMS by monitoring data quality using reports and other tools, encouraging and supporting users to maintain their data to a high standard.
• Developing and enhancing reports within CIMS, extracting data and preparing reports to comply with external obligations and configure visualisations within Power BI.

Key responsibilities include:

• Identify and document data quality issues, using available reports and tools to actively monitor data quality.
• Use effective communication means to encourage and support users to correct data quality issues and maintain high standards.
• Maintain accurate reference data and Identify opportunities to enhance accurate collection of data.
• Extract data for internal, external and ad hoc reporting using a variety of pre-built tools (including Salesforce, Power BI, SQL and Excel)
• Develop data quality and operational reports within CIMS with support from other team members
• Configure and adjust visualisations in Power BI with support from other team members
• Maintain documentation of reports available in CIMS, definition of terms, data quality requirements, etc.

The Data Quality (DQ) and Reporting Officer role is a full-time, ongoing position based in our Brunswick office.

What you’ll need to successfully apply
To be successful, you will need to positively respond to the below selection criteria:

• Relevant tertiary qualifications in data analytics, information systems, business, or a related field, or demonstrated equivalent professional experience.
• Proven experience in a data reporting or analytics role, with a proven ability to generate accurate and insightful reports.
• Proficiency in Microsoft Excel, including advanced functions such as data filtering, pivot tables, and formula-based analysis.
• Demonstrated experience in writing and executing SQL queries for data extraction and analysis.
• Experience in developing and maintaining reports and dashboards within Salesforce; familiarity with Salesforce Nonprofit Cloud Program Management is highly desirable.
• Experience using Power BI or similar business intelligence tools to create interactive data visualisations is advantageous.
• Sound understanding of data privacy, confidentiality, and compliance requirements, particularly in relation to health-related data.

In return
You’ll be rewarded with:

• an attractive remuneration package of $94,793 plus superannuation and annual leave loading
• salary packaging benefits of up to $18,550 and novated car leasing options
• a role with true purpose to make a difference in people’s lives
• a welcoming, highly diverse and supportive team environment
• access to our Employee Assistance Program (EAP) for staff and family members.

About Foundation House
We are:

• a state-wide agency offering services throughout Victoria. We currently have approximately 250 staff across our six offices in Brunswick, Dallas, Dandenong, Ringwood, Sunshine and Werribee, and we also provide services in partnership with other agencies in regional and rural Victoria
• values driven and committed to improving the life outcomes refugee background survivors
• an inclusive and equal opportunity employer
• a Child Safe organisation committed to promoting and protecting the interests and safety of children. We also actively play a part in combating family violence, as reflected in our organisational policies, protocols and staff development.

How to apply
Please upload your CV and a cover letter (maximum one to two pages) outlining why you are suitable for this role and how you meet the selection criteria as described above.

Refer to the position description on our website for detailed information about the role and more information about our hiring process.

Applications are due to close 9am 10th of November 2025. Please note, applications may be considered as they are received, and job ads may close early.

For enquiries, please contact Justin Curreen-Harris from our HR Team via jobs@foundationhouse.org.au or by phone on 03 9389 8985.

Appointment to the position is subject to a satisfactory National Police Check, Working with Children Check and Reference Check process. If you have lived for a continuous period of 12 months or more in another country within the last 10 years, an International Police Check from that country will also be required. The successful applicant must be able to demonstrate proof of the Right to Work in Australia.