Organisation : YWCA Australia
Location : Sydney (Surry Hills)
Work type : Full-time, Contract/Temporary
Profession : Community Services
Sector : Community Support Services, Domestic / Family Violence, Homelessness & Affordable Housing, Women
Salary type : Hourly
Salary : $60.27
Application closing date : 9 Nov, 2025
About the organisation
About YWCA Australia
For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women’s leadership and women’s housing our priority for gender equity in Australia. Learn more about us here.
About the team
The Homelessness and Family Violence Services team provides holistic case management to individuals and families across the Sydney region who are at risk of or experiencing homelessness and/ or domestic and family violence. Through strong partnerships with local agencies, the team works to support victim survivors of violence to increase safety and wellbeing for them and their children, to stabilise tenancies and connect clients with safe, affordable, and sustainable housing solutions, build personal resources and facilitate recovery from the impacts and sequalae of violence, homelessness and other forms of oppression and disadvantage.
Why The Y?
At YWCA Australia, our culture - The Y Way - is grounded in intersectional feminism and guided by our values: Striving for Equality | Acting from the Heart | Working Better Together.
In our most recent culture survey (with 78% team member participation), our people told us:
- 93% would recommend YWCA as a great place to work
- 97% know our values
- 93% know how to bring those values to life in their work
- 95% said their leader consistently reflects our values in their behaviour and interactions
- 96% feel supported by their team
- 95% felt able to take time out when needed
Questions?
If you have questions about this opportunity please contact Alex Miller, General Manager, Service Delivery – Eastern Australia via E: alex.miller@ywca.org.au or M: 0451 224 174.
About the role
About this opportunity
As Homelessness Services Manager, you’ll lead a dynamic team to deliver high-quality, contract-compliant services while driving strategic and operational outcomes aligned with the YeS 2026 strategy.
- Lead impactful homelessness and family violence services aligned with intersectional feminist values and strategic goals
- Drive service innovation, practice development and continuous improvement
- Build strong partnerships and represent YWCA in sector forums
- Empower teams through inclusive leadership and development
- Oversee data, budgets, and reporting to ensure accountability and excellence
About You
Your experience may include:
- Relevant qualifications or equivalent experience in program leadership within social services
- Proven ability to lead, develop, and empower teams
- Strong background in homelessness, family violence and/ or housing support program delivery
- Excellent communication and stakeholder engagement skills
- Confident in driving change and continuous improvement across service models
Don’t meet every single requirement? At YWCA Australia, we are dedicated to building a diverse, inclusive and authentic workplace. If this role speaks to you, but your past experience doesn’t align perfectly, we encourage you to apply anyway.
How to apply
Ready to join a team that makes a difference?
Submit your resume and a cover letter outlining why you are the ideal candidate for this role here!
Applications close at the end of the day on 9 November 2025.
We’re excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.
Please connect with us at any time during the recruitment process if you require assistance to fully participate.
Please note that preferred candidates must hold, or be willing to obtain, a valid National Police Check, a state-based Working with Children Permit, a valid Driver’s License, and complete a medical declaration.
Please quote in application: Homelessness Services Manager via Pro Bono Australia.
Sector: #Community_Support_Services, #DomesticFamily_Violence, #Homelessness_and_Affordable_Housing, #Women
