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Youth Case Manager

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Organisation : Hope Street Youth and Family Services

Location : Melbourne (Melton)

Work type : Part-time

Profession : Community Services, Social & Support Work

Sector : Community Development

Salary type : Annual Package

Application closing date : 17 Nov, 2025

About the organisation

Organisation Name : Hope Street Youth and Family Services

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") has over 45 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision for a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

About the role

Join Hope Street in Melton as a Case Manager in a program based on the Youth Foyer model, providing supported transitional housing for young people and young families. This role offers safe, secure, and affordable accommodation for 12 months to 2 years, empowering clients to build independence and achieve their goals.

This is a permanent part-time position working a regular work pattern, 60.8 hours per fortnight (0.8 FTE) based in Melton.

In this role you will:

  • provide support within a model of eight one-bedroom units and two-family units.
  • proactively assist young people to develop their skills and abilities to live interdependently in their local community including enjoying meaningful and sustainable relationships.
  • provide strength-based case management support to develop interdependent, sustainable life to access and/or maintain employment, education and training opportunities and achieve meaningful citizen participation.
  • build relationships with key support services to enhance young people’s connections to those services; and
  • maintain accurate client records compliant with DFFH requirements.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

WE CAN OFFER YOU

  • A purpose driven client focused organisation and the support of experienced, passionate team members.
  • A collaborative case management and community support team
  • Not-For-Profit salary packaging up to $18,550 of your salary tax free available
  • Off-Street parking available and transport nearby 

ABOUT YOU

You will have:

  • A bachelor’s degree in Social Work, Youth Work, Social Sciences or a relevant Health Sciences discipline.
  • At least 2 years’ experience as a Case Manager, ideally working with youth, and a strong understanding of the youth homelessness service system and allied support services, best placed to support and divert young people from homelessness.
  • Excellent relationship-building skills to motivate young people in transitional settings and help them achieve meaningful goals.
  • A friendly and cooperative approach that enables you to build strong connections with community stakeholders.
  • Well-developed communication skills, including report writing, active listening, negotiation, problem solving, decision making, and advocacy.
  • High proficiency in Microsoft Office and Case Management Software

HOW TO APPLY

  • Please download the attached position description.
  • Please click “Apply Now” and provide a cover letter, statement addressing the key selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
  • Please address your cover letter to: Sue Watt, Program Manager Northwest. 
  • Only shortlisted candidates will be contacted

Apply now! We are shortlisting as received!

Why You'll love working here

Equal Opportunity Employer

Referral program

Equal Opportunity Employer

Professional development assistance

How to apply

HOW TO APPLY

  • Please download the attached position description.
  • Please click "Apply Now" and provide a cover letter, statement addressing the key selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
  • Please address your cover letter to: Sue Watt, Program Manager Northwest. 
  • Only shortlisted candidates will be contacted

Apply now! We are shortlisting as received!

#PBA3

Please quote in application: Youth Case Manager via Pro Bono Australia.


Profession: #Community_Services, #Social_and_Support_Work
Sector: #Community_Development
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