Membership Officer

Employment Status: Part-time (up to 30 hours per week)

• Are you looking for a role to utilise your high level stakeholder and administration skills to really make a difference?
• Join a supportive team and one of Australia’s peak industry bodies!
• Competitive full-time equivalent salary package up to $60,000 p.a!
• Part-time opportunity to manage and support meaningful membership strategies!

About the Opportunity

ACMHN has an exciting opportunity for a part-time Membership Officer to join their passionate and dedicated team in Canberra, ACT.

Reporting directly to the CEO, you will be responsible for managing and providing support for the membership function of the College, and working alongside the Finance & Corporate Service Manager and other key staff.

Your day-to-day responsibilities will include, but may not be limited to:

• Developing and implementing strategies and processes for recruiting and retaining members

• Ensuring membership services are efficiently carried out, including the timely processing and maintenance of membership applications and details

• Attending to all membership communications and enquiries in a professional, responsive, friendly and helpful manner

• Resolving membership complaints in an appropriate and timely manner and within ACMHN’s policy and legislative requirements

• Preparing, editing and responding to varied correspondence, communications, reports and other documents

• Undertaking a broad range of general financial and administrative duties.

Selection Criteria

The successful candidate will ideally have demonstrated experience in providing membership services and have strong administrative and office-based skills.

You’ll have an outstanding phone manner, and be calm and empathetic when managing difficult enquiries. These communication skills will extend to your interactions with members and other key stakeholders, and you’ll be able to work productively with a broad range of people from varied personal and professional backgrounds. A high level of tact and professionalism is essential. You will be confident in a various range of administrative duties including invoicing and managing member’s financial transactions.

As you’ll be managing correspondence, reports and numerous other forms of communication, you’ll need strong writing and editing skills, as well as a high level of organisation and attention to detail. Equally, you’ll be able to prioritise your workload to manage your time effectively and achieve outcomes within agreed timeframes.

ACMHN is looking for a team player, but you’ll also need the ability to work independently and use your own initiative to really make this role your own.

Additionally, you’ll have strong computer literacy and extensive experience with Microsoft Office products and other databases (eg. File-Maker Pro).

The ability to be flexible in work hours and undertake some interstate travel is required.

About the Benefits

In exchange for your hard work and dedication, you will be rewarded with a competitive full-time equivalent salary package up to $60,000 p.a!

You will be joining a small, dedicated team and working in a supportive family friendly environment. There may also be instances for the successful candidate to undertake some travel within this role.

There are plenty of opportunities for professional growth and development as you broaden you skills and work collaboratively to support a diverse range of business activities.

This is the perfect opportunity for someone to use their stakeholder and administrative skills to make a real contribution towards the ongoing success of one of Australia’s peak health bodies. Apply now!

Closing date for applications is 5:00 pm, Monday 15 May 2017