Concierge – Part Time

About the Position

Anglicare SQ is committed to providing a wide range of integrated, flexible, responsive and easy to access services to people seeking individualised community supports and services. Current changes within the sector, including the National Disability Insurance Scheme and Aged Care reforms, have created an exciting opportunity for a Concierge to join our team on a part time basis. This role will be based in Roma, working autonomously throughout the South West Region of Queensland and reporting to a Brisbane-based manager. Local residents are encouraged to apply.

This is a key role, focused on providing excellence in customer service as a first point of contact for potential and existing clients. The Concierge works in partnership with clients to understand their goals, needs and preferences and uses this understanding to develop tailored solutions available for purchasing, and supporting clients to maximise their life outcomes.

The Concierge ensures that, during the process of negotiating and establishing a Service Agreement and its associated service provision, the key hallmarks of Anglicare’s Service Model and values are applied.

About You

You have demonstrated experience working in a customer directed business environment, where clients purchase supports and services; you are comfortable working independently, and you will be results focused with experience that includes:

A successful background in a client driven position including establishment, and maintenance, of relationships
Working within values-based frameworks with a belief that every person can contribute to a community
A proactive and positive approach to conducting telephone, virtual and face-to-face meetings
Strong administration skills with the ability to plan and organise a complex workload
Confidence in building networks and working as an ambassador of a service organisation
Your passion for the opportunities these reforms offer, and a dedication to growing and shaping Anglicare as a service provider will be coupled with:

An ability to question effectively and listen actively to gain relevant information
Demonstrated experience building rapport with clients, their carers and other stakeholders by establishing trust and respect
A robust, well-developed knowledge of people and customer service
An understanding that communication is not just written or verbal, and the ability to adapt to different situations and needs
Exceptional organisation, problem-solving and time management. This is a self-regulating role so these skills are essential
Critical thinking with well-developed negotiation and influencing capabilities, and the confidence to offer new suggestions and solutions
Travel is a large component of this role with a portion of your time spent outside of an office environment, engaging with clients and other stakeholders, within the region of South West Queensland. You will also be required to travel to Brisbane several times throughout the year for development and training. You will need to be comfortable being remotely managed.

To be successful in this exciting position, your application will be supported by these qualifications:

Degree in Social, Behavioural or Health Sciences; Human or Social Services or similar
A current Blue Card (Working with Children) with Yellow Card exemption
A National Police Certificate
Current Queensland Driver Licence

What We Offer

This is a unique and special opportunity to join a large, and well-respected non-profit organisation, and be part of its growth and development. You will be offered:

A key role within a small but expanding team who stand as an entry point to the organisation
A position that offers independence and autonomy, along with the support of a passionate and proactive manager
The opportunity to provide customers with access to services that enable them to live the life they want
Work/life balance with part time hours, plus the chance to increase your take home pay with salary packaging options