About the Role
About the Position
Anglicare SQ is committed to providing a wide range of integrated, flexible, responsive and easy to access services to people seeking individualised community supports and services. Current changes within the sector, including the National Disability Insurance Scheme and Aged Care reforms, have created an exciting opportunity for a Concierge to join our team on a part time basis. This role will be based in Roma, working autonomously throughout the South West Region of Queensland and reporting to a Brisbane-based manager. Local residents are encouraged to apply.
This is a key role, focused on providing excellence in customer service as a first point of contact for potential and existing clients. The Concierge works in partnership with clients to understand their goals, needs and preferences and uses this understanding to develop tailored solutions available for purchasing, and supporting clients to maximise their life outcomes.
The Concierge ensures that, during the process of negotiating and establishing a Service Agreement and its associated service provision, the key hallmarks of Anglicare’s Service Model and values are applied.
You have demonstrated experience working in a customer directed business environment, where clients purchase supports and services; you are comfortable working independently, and you will be results focused with experience that includes:
A successful background in a client driven position including establishment, and maintenance, of relationships
Working within values-based frameworks with a belief that every person can contribute to a community
A proactive and positive approach to conducting telephone, virtual and face-to-face meetings
Strong administration skills with the ability to plan and organise a complex workload
Confidence in building networks and working as an ambassador of a service organisation
Your passion for the opportunities these reforms offer, and a dedication to growing and shaping Anglicare as a service provider will be coupled with:
An ability to question effectively and listen actively to gain relevant information
Demonstrated experience building rapport with clients, their carers and other stakeholders by establishing trust and respect
A robust, well-developed knowledge of people and customer service
An understanding that communication is not just written or verbal, and the ability to adapt to different situations and needs
Exceptional organisation, problem-solving and time management. This is a self-regulating role so these skills are essential
Critical thinking with well-developed negotiation and influencing capabilities, and the confidence to offer new suggestions and solutions
Travel is a large component of this role with a portion of your time spent outside of an office environment, engaging with clients and other stakeholders, within the region of South West Queensland. You will also be required to travel to Brisbane several times throughout the year for development and training. You will need to be comfortable being remotely managed.
To be successful in this exciting position, your application will be supported by these qualifications:
Degree in Social, Behavioural or Health Sciences; Human or Social Services or similar
A current Blue Card (Working with Children) with Yellow Card exemption
A National Police Certificate
Current Queensland Driver Licence
What We Offer
This is a unique and special opportunity to join a large, and well-respected non-profit organisation, and be part of its growth and development. You will be offered:
A key role within a small but expanding team who stand as an entry point to the organisation
A position that offers independence and autonomy, along with the support of a passionate and proactive manager
The opportunity to provide customers with access to services that enable them to live the life they want
Work/life balance with part time hours, plus the chance to increase your take home pay with salary packaging options
About the Organisation
For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support.
Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare Southern Queensland is here, to offer the best quality support to enable you to live the life that you want.
We also offer a range of specialist services within indigenous, homeless, multicultural and rural and remote communities. The work of Anglicare Southern Queensland stretches from Cairns to Coolangatta, from Birdsville to Brisbane and reaches out to support to people of all ages with a variety of needs.
Anglicare Southern Queensland has a workforce of over 2500 people in Queensland across residential aged care, community care and a range of social services programs all working towards a happier, healthier community.
Apply for this Job
To submit an application and to view a copy of the Position Description, click ‘Apply’ below or visit http://anglicaresq.org.au/career/ and refer to job number S3039
For further information please contact
Kimberley Dillon on 07 3838 7613
Applications close Sunday 24th September 2017
Assistance from Recruitment Agencies is not required at this time
Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
Please quote in application: Concierge – Part Time via Pro Bono Australia.