Civil Voices

Service Coordinator

Location : Australia, Australian Capital Territory, Canberra

Organisation : Community Options via BigSplash

Work Type : Full-time

Salary Type : Annual Package

About the Role

We are looking for a passionate and proactive individual with experience in complex case management, who has a thorough understanding of government and community programs. Your energy and exceptional communication skills will see you developing positive and cooperative relationships with our clients, service providers and government representatives.

Important Notes

The position is a 12 month contract with the possibility of extension. Three months probationary period will apply.

A salary package will be negotiated with the successful candidate, based on level of skill and experience.

Applicants must hold a Working with Vulnerable People (WWVP) card or be able to successfully register for a Working with Vulnerable People (WWVP) card.

About the Organisation

Organisation Name : Community Options via BigSplash

Community Options is an ACT community based non-profit organisation providing services to older people, people with disabilities and their families. We specialise in providing coordination and intensive case management services to people with complex needs by providing a range of in-home and community based support services across multiple systems and government funded programs such as the National Disability Insurance Scheme (NDIS).

Our Mission 
Community Options is a not-for-profit community-based organisation that provides care and support to older people, people with disabilities, their families and friends. Our mission is to provide support services to our clients that will enable them to achieve a greater degree of independence and continue living quality lives in the community.

Our Vision
Community Options' vision is for older people, people with disabilities and their families and friends to live good and full lives. We believe that this can be achieved through the person continuing to be a contributing and valued member of their community. To do this we aim to support people to maintain relationships, roles and connections to enhance the opportunities for people to enjoy life.

Our Values
Commitment: We are committed to providing high quality support services to our
clients in a manner that respects individual choices, enhances our clients' selfdetermination and promotes their dignity and meaningful and valued social roles.

Excellence: We strive for excellence and quality in everything we do. Professionalism and integrity: At all times we act with integrity, aim to provide quality service that is reliable and responsive to individual client needs and take pride in what we do.

Good working relationships and teamwork: We work with one another with enthusiasm, appreciation and respect.

Personal development: We value and actively pursue opportunities for staff professional growth and development.

Apply for this Job

If you have the skills to successfully work with complex needs individuals across multiple programs, then we would love to hear from you.

Please provide answers to the following selection criteria:

Selection Criteria

  • Demonstrated ability to provide case management to people with complex
    needs and their families and carers.

  • Sound knowledge and understanding of the community service sector in the ACT and relevant government programs (e.g. National Disability Insurance Scheme, My Aged Care).

  • Ability to work independently and monitor individual workload, juggle multiple concurrent tasks and meet deadlines.

  • Excellent interpersonal skills and ability to interact positively with Community Options staff, clients, service providers and government representatives.

  • Demonstrated capacity to use databases, web-based applications, and Microsoft Office.

  • Please send answers to the selection criteria, along with your current CV and the names and contact details of 2 Referees (1 referee must be your current supervisor) to Michael Lynch, Operations Manager, at

    Applications close midnight 26 March 2018.

    Please quote in application: Service Coordinator via Pro Bono Australia.


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