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Executive General Manager Client Services

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Location : New South Wales, Sydney (Sydney)

Organisation : Guide Dogs NSW/ACT

Work Type : Full-time

Salary Type : Annual Package

Application Closing Date : 1 Jul, 2018

About the Role

The Role
Reporting directly to the CEO and working with multiple stakeholders you will be responsible for the leadership and management of 6 regional Managers, a broader team of 190 as well as the design and delivery of the customer experience.

About You
You may already be heading up a client services function or looking for the next step in your career. You have a passion for enabling excellent customer experience at every touchpoint and you understand the value of operational excellence in a commercial and contestable customer market place such as NDIS.

Your colleagues and staff describe you as an adaptable and inspiring leader and you have deep experience managing a geographically diverse workforce.

Experience within the community or health services sector would be highly regarded as would knowledge of the social connection that can be improved by specialist face to face and remote intervention staff.

An appreciation for and curiosity about new technologies and their potential impacts would also be desirable.

About the Organisation

Organisation Name : Guide Dogs NSW/ACT
Guide Dogs NSW/ACT, is one of Australia’s most trusted charity brands. Each year their highly trained specialists and allied health staff assist more than 4,000 people of all ages to achieve their goals and independence. Their new 2022 strategic plan is client centric and focuses on providing innovative ways to connect with customers and implement new structures and products to diversify revenue streams. The Organisation is focused on building individual and collective capability and performance supporting the 300+ geographically dispersed workforce to impact more clients, more deeply and more often. It truly is an exciting time to join the organisation.

Apply for this Job

For details concerning this role, please contact

Allan Laurie / Alison Myatt

Phone : 02 9239 1200

Applications not allowed for this job listing.


Please quote in application: Executive General Manager Client Services via Pro Bono Australia.


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