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Head of Supporter Experience

Organisation : Act for Peace

Location : Sydney (SYDNEY)

Work Type : Full-time

Profession : Marketing, Media & Communications

Sector : Overseas Aid & Development

Salary Type : Annual Package

Application Closing Date : 20 Nov, 2018

About the Role

You’re a multi-disciplinary marketing strategist and creative thinker who enjoys bringing together strategy, technology and creative to solve complex problems and design experiences that deliver real impact.

With experience of creating insight-driven supporter/customer experience (CX) frameworks which have significantly increased income and engagement, you’re looking to employ your talents towards a cause you’re passionate about – and make a difference where it’s needed most in the world.

In this new and exciting role, you’ll set the strategic direction for Act for Peace’s overall supporter experience. You’ll lead the newly created Supporter Experience team, and work with the wider department, to understand the mindsets held by our key target audiences; map and optimise our supporter journeys; and develop inspiring, multi-channel content campaigns that increase our public awareness, engagement and supporter lifetime value.

By developing our existing products, and launching successful new ones (such as the award-winning Ration Challenge), our supporter base and fundraising income has grown rapidly in recent years. However, with declining trust in charities and increasing supporter expectations, we know we also need to make the cultural shift, from a product-focus to a relationship-focus in order to retain these new supporters and inspire the Australian public to do more, give more and stay longer in the fight against injustice.

We have invested in the team, the technology and the research insights we need to implement it, and now we’re keen to put your supporter experience strategy into action.

You’ll be working alongside a motivated and experienced management team – and you’ll be growing our contribution to achieving safety, justice and dignity in communities threatened by conflict and disaster.

This is a full-time permanent position based in our Sydney CBD office.  The salary will be negotiated depending upon the skills and experience of the successful candidate.


About the Organisation

Organisation Name : Act for Peace
Organisation Name: Act for Peace

Today, there are more refugees, asylum seekers and displaced people worldwide than at any time since World War II. That’s more than 65 million people forced to flee their homes to escape conflict and disaster.

It’s a terrible injustice. And one that we can, and must, overcome.

We believe that when people all over the world work together, big changes really are possible. That’s why we’ve made it our mission to act in partnership with other passionate people, like you, across the globe to achieve safety, justice and dignity in communities threatened by conflict and disaster. We don’t think there’s any task more important.

Since 1949 our supporters have provided food, shelter, education, healthcare and training to help the world’s most vulnerable prepare for, cope with and recover from crisis.

Together we’re tackling the root causes of injustice, and are building a brighter future for everyone. We hope that you’ll join us in this vital mission.

OUR VISION: A peaceful world where all people share a safe, just and dignified life.

OUR PURPOSE: We empower passionate people to work together to achieve safety, justice and dignity in communities threatened by conflict and disaster.



When an emergency occurs, we respond fast to give people what they need most to survive. We’re in for the long-haul too, supporting communities in protracted crises until they’re able to get back on their feet. We also work with communities at risk to prepare in advance, which saves lives when disaster strikes.


Lasting change takes time. Your support enables sustainable development projects that help communities to tackle their own problems -whether that’s giving girls a brighter future through education, helping farmers grow enough to eat or supporting refugees to return home safely after a conflict has ended.


We believe local people are best placed to identify the problems faced by their communities and create solutions that work. So we partner with local organisations on the ground to achieve change. We’re also part of the ACT Alliance, a global network of 140 organisations across 100 countries working together to share knowledge and resources, speak with a louder voice, and ultimately, achieve more impact.


We work with others to mobilise governments and decision-makers to tackle the root causes of poverty and injustice, not just treat the symptoms. When we come together to speak with one voice, it sends a clear message that people in power can’t ignore.

For more information about Act for Peace, including our principles and policies, please visit our website www.actforpeace.org.au

Apply for this Job

Please download the info pack attached below for full details of the role, including the key responsibilities and selection criteria.

To apply for this role please CLICK HERE.

N.B. You will need to upload a copy of your resume and a covering letter detailing how you meet the selection criteria with your application.

Please contact 1800 025 101 or info@actforpeace.org.au, if you have any queries.  Thank you for your interest in this position.

Please quote in application: Head of Supporter Experience via Pro Bono Australia.


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