Head of Supporter Experience

You’re a multi-disciplinary marketing strategist and creative thinker who enjoys bringing together strategy, technology and creative to solve complex problems and design experiences that deliver real impact.

With experience of creating insight-driven supporter/customer experience (CX) frameworks which have significantly increased income and engagement, you’re looking to employ your talents towards a cause you’re passionate about – and make a difference where it’s needed most in the world.

In this new and exciting role, you’ll set the strategic direction for Act for Peace’s overall supporter experience. You’ll lead the newly created Supporter Experience team, and work with the wider department, to understand the mindsets held by our key target audiences; map and optimise our supporter journeys; and develop inspiring, multi-channel content campaigns that increase our public awareness, engagement and supporter lifetime value.

By developing our existing products, and launching successful new ones (such as the award-winning Ration Challenge), our supporter base and fundraising income has grown rapidly in recent years. However, with declining trust in charities and increasing supporter expectations, we know we also need to make the cultural shift, from a product-focus to a relationship-focus in order to retain these new supporters and inspire the Australian public to do more, give more and stay longer in the fight against injustice.

We have invested in the team, the technology and the research insights we need to implement it, and now we’re keen to put your supporter experience strategy into action.

You’ll be working alongside a motivated and experienced management team – and you’ll be growing our contribution to achieving safety, justice and dignity in communities threatened by conflict and disaster.

This is a full-time permanent position based in our Sydney CBD office.  The salary will be negotiated depending upon the skills and experience of the successful candidate.