Specialist Disability Accomodation – Resident Relations Officer

The role of the SDA Resident Relations Officer is to provide person centred services to a wide range of residents, including their families/primary contact, guardians and other stakeholders, based on choice and control principles.

Your day-to-day, responsibilities will include but not be limited to:

• Respond to telephone, written, email and face-to-face enquiries regarding all SDA residency services;
• Refer residents and their families to other services and support partners as required;
• Prepare Routine Inspection reports;
• Conduct sign-ups/transition of residents;
• Review reports on accumulated accommodation payments and determine remedial actions;
• Manage and raise service requests for repairs and maintenance;
• Address issues relating to complaints from residents, families and other stakeholders;
• Undertake resident engagement activities to support NDIS Quality & Safeguards Commission standards;
• Undertake all SDA property inspections on an annual basis

About you

You will have the skills, ability and willingness to work with a diverse range of people, have a proactive approach to your tasks and possess excellent customer service skills.

You will have highly developed organisational skills, including time management skills and meeting deadlines.

Essential Selection Criteria:

To be successful in this role; you will possess the following;

• Certificate IV/Diploma in Housing Services, Disability/Health/Welfare or equivalent;
• Working knowledge of disability, disability services and service provides;
• Full range of Portfolio property management duties in social housing environment or equivalent;
• Experience working in a provider of disability accommodation or tenancy services or related discipline in NDIS sector;
• Ability to work flexible hours to suite the needs of the service and the people we support. Flexibility and mobility to undertake business travel as required to fulfil the requirements of the position;
• Sound knowledge of Microsoft Office Suite in particular WORD, Excel and Outlook coupled with strong grammatical and document formatting skills
• Demonstrated experience networking with other disability sector agencies and developing and maintaining close working partnerships

All candidates must be willing to undertake and pass a National Criminal History check as part of the recruitment process, have a current drivers license with a willingness to travel for business purposes and possess an understanding of issues affecting socially disadvantaged groups including those experiencing or at risk of homelessness, people with a disability and people from a non-English speaking background.

Job Benefits

In addition to an attractive salary package, the successful applicant will also have access to:

• Salary packaging of $15,900 tax-free pay per fringe benefit year to increase your take home pay (details via Prosperity Advisers)
• Annual training allowance and paid study days
• Flexible working arrangements either a 19-day month or 9-day fortnight (based on working additional hours of work)
• Access to KPI bonus system following the minimum employment period
• Free, confidential counselling services via our EAP