Program Manager – IAP

• Work with Melbourne’s most progressive housing and homelessness organisation
• Permanent, full-time
• $87,000+, plus Super
• Additional Wellbeing Leave and Salary Packaging
• Flexible working environment

About the role

We are currently seeking a Program Manager passionate about the ‘front-end’ of the homelessness services system to join and provide leadership and support to our dedicated Initial Assessment & Planning (IAP) program. Our IAP teams deliver high-quality client-centered initial assessment, planning & prioritization responses across our Entry Point services in Collingwood, St Kilda & Cheltenham, and our various IAP Outposts. There is also a dedicated Prioritization Team who fulfil specific elements of the IAP role, and are responsible for timely allocation of resources to those assessed as most in need.

Based out of our Collingwood site, and working too across our Cheltenham & St Kilda sites, the Program Manager – IAP is responsible for providing effective leadership to the team, for ensuring all IAP services are focused on providing consistent crisis responses and planning with clients to address their immediate accommodation needs, and for the application of consistent prioritization practises to inform referral to support and housing services for clients of the IAP program.

The Program Manager – IAP is an integral part of the Getting Housing endeavour at Launch Housing and works closely with the Group Manager – Entry Points to ensure services to clients are consistent, efficient, effective, and professional and maximizes the client’s chances of getting and keeping housing.

What you will have

To be successful in this role, you will have a tertiary qualification in human services, social work or other relevant discipline, a demonstrated knowledge of and experience working within the Opening Doors Framework and a demonstrated understanding of housing and homelessness policy, context and systems. You will also have experience providing professional supervision to staff that work with people with complex needs. Knowledge of and experience in the application of trauma-informed approaches in understanding the pathways into and out of homelessness will be advantageous.

In return, you will be offered a competitive salary with salary packaging available and generous staff benefits such as additional leave days, development opportunities and a great organisational culture. Working in a dynamic team that uses evidence to inform innovative practices, this exciting and challenging position offers applicants the opportunity to build and empower the lives of single people, couple, and families experiencing homelessness.

To obtain a full position description and to apply for this opportunity, follow the ‘How to Apply’ instructions. Please include a cover letter addressing the Key Selection Criteria of the position description to be considered.

Please contact Karren Walker at Karren.Walker@launchhousing.org.au if you have additional queries regarding the role.