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Casework Manager

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Organisation : House of Welcome - St Francis Social Services

Location : Sydney (Granville)

Work type : Part-time

Sector : Community Support Services, Health – General, Homelessness & Affordable Housing

Salary type : Annual Package

Salary : SCHADS Level 5, paypoint 3

Application closing date : 15 Jul, 2019

About the role

The role of the Casework Manager is broad and includes the supervision of three caseworkers and the strategic coordination of HoW’s services. The Casework Manager reports to the Executive Manager. The position is for three-four days ongoing, subsequent to funding for the role.

This position has five primary functions.

  • Provide leadership and support to caseworkers working with clients in the process of their status resolution who may be affected by complex mental health issues, employment and education pathways, legal, homelessness and other complex needs.
  • Liaise with community development and housing project officers to provide strengths based support to clients.
  • Contribute to the induction and supervision of tertiary student placements and drop-in and casework volunteers.
  • Manage the financial and emergency assistance programs.
  • Coordinate the Foodbank program including managing partnerships, promotion and logistics. 

Essential Criteria:

  1. Relevant tertiary qualifications in Social work, Health, Community Development or related fields.
  2. Demonstrated quality casework and case management skills and experience.
  3. Demonstrated knowledge and experience in working with clients with mental health and trauma related issues.
  4. Demonstrated experience providing supervision to a casework team dealing with complex cases
  5. Ability to manage complex and sensitive issues in a highly complex and changing environment.
  6. Ability to manage databases and provide effective communication with a broad range of people both written and verbal.
  7. Ability to deliver presentations and workshops to schools, corporates and community groups
  8. Demonstrated knowledge of mainstream and related services for refugees and people seeking asylum seeker.
  9. Ability to liaise and negotiate services with relevant agencies and partners.
  10. Strong support for the culture and mission of SFSS and the ability to work in a team culture of service to others which is consistent with Catholic social teaching.
  11. Driver’s licence and ability to drive own vehicle if required.


Desirable Criteria

Demonstrated understanding of policy framework and issues encountered by refugees people seeking asylum in Australia.

About the organisation

Organisation Name : House of Welcome - St Francis Social Services

The House of Welcome (HoW), a project of St Francis Social Services, is committed to serve people seeking asylum who are living in the community. Clients come to HoW through word of mouth, by referral from another organisation and from other clients.

Based in Granville, HoW, currently provides medium term accommodation and housing for approximately 95 people seeking  asylum in 22 properties.  In addition to housing, staff and volunteers offer a variety of support services such as casework, financial assistance, foodbank, referrals, advocacy and community development programs for numerous clients across Sydney.

A number of clients cared for by the HoW have been living in the community for an extended period of time without benefits.  The stress of their journey thus far, their uncertain future and enforced poverty have devastating impacts, such as homelessness, poor health, isolation, family breakdown and mental health concerns.

Within this context, HoW plays a significant role in client-based advocacy working with various agencies, organisations and other client stakeholders.

The House of Welcome aims to:

  • provide a place of welcome and friendship for people seeking asylum.
  • assist people seeking asylum in their transition to life in Australia and to develop their capacity to engage confidently in various aspects of life in Australia.
  • promote the rights of people seeking asylum and accompany them as they seek to have their status recognised.
  • enable them to become full and independent members of the Australian community.

How to apply for this role

Applications not allowed for this job listing.

Please quote in application: Casework Manager via Pro Bono Australia.

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