Volunteer and Network Engagement Officer

We’re looking for an enthusiastic and passionate Volunteer and Network Engagement Officer to promote volunteer opportunities, assess governance requirements and provide tools to help staff effectively manage their volunteer force.

This is a vibrant operational role, focused on communication, promotion and organisation. This full-time role will be based in Melbourne, at our office in Carlton, working as part of a small and dedicated team.

You’ll play an integral part in:

• Communicating and promoting volunteer engagement
• Organising volunteer network annual planning cycle
• Coordinating new volunteer referral processes

Duties

Operational, Governance and Compliance

• Coordinate annual network groups’ planning and financial support program
• Assess network groups against governance requirements, working with internal stakeholders to ensure compliance with operational requirements
• Manage and maintain the network manual, designed to guide and support new and established network groups, and act as initial point of contact for queries
• Organise logistics for the annual Network Forum

Recruitment, Retention and Activation

• Coordinate the new volunteer referral process, ensuring effective on-boarding for BirdLife programs, committee members, network groups and endorsed partner projects
• Provide programs with tools to ensure volunteer induction and OHS requirements are met
• Run and evaluate surveys and other tools to help monitor the organisation’s volunteer force capacity, capability and satisfaction
• Preparing submissions for new network groups and affiliates to be introduced to the organisation
• Implement processes to formally and informally recognise individual and collective volunteer contributions

Communication and Engagement

• Implement communication activities to encourage participants to contribute more broadly and most effectively to organisational goals
• Manage website content for network groups to encourage increased local participation in activities and initiatives
• Promote the wider work of the organisation to volunteer audiences in accordance with agreed communication tools and timetables
• Communicate opportunities to network groups to access local and regional funding sources
• Promote the value of volunteering for BirdLife Australia to external and internal audiences, using agreed communication platforms and mechanisms.

Selection Criteria

Essential

• Excellent communication skills including the ability to build rapport between staff and volunteers
• Excellent time management and coordination skills
• Experience of working with and amongst communities of volunteers
• Ability to work with minimum supervision remaining outcome and priority focused
• Experience working within governance models and frameworks
• Experience working with Content Management Systems and html coding / digital platforms
• Competence in numeracy and financial analytics

Desirable

• Ability to liaise and negotiate with a diverse range of stakeholders
• Some experience of Raisers Edge (Supporter Relationship Management) or other relationship management databases / platforms

Work style, attributes, and attitudes

• A team player
• Adaptable and willing to embrace innovation and change
• Works positively, effectively and sensitively with a wide range of people
• Models BirdLife Australia’s values and behaviours
• Takes responsibility
• Works to deadlines
• Outcome oriented
• Reliable and responsive
• An open and transparent communicator
• Adaptable working style.

The Volunteer and Network Engagement Officer position is available on a full-time basis on a 3-year contract, with an annual salary starting from $63,510 including 9.5% super.

A full position description is available below.