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Organisation : House of Welcome

Location : Sydney (SOUTH GRANVILLE)

Work type : Full-time

Sector : Community Engagement, Community Support Services, Humanitarian

Salary type : Annual Package

Salary : SCHADS level 4, plus super & generous salary packaging

Application closing date : 9 Sep, 2019

About the role

The role of Caseworker requires a passionate, and self-motivated individual. The Caseworker is responsible for managing an on-going client case load, performing detailed intake assessment, identifying key needs and risks, external referral and advocacy, internal referral to appropriate HoW programs and on-going case management. The Caseworker reports directly to the Casework Manager, and is a critical member of the House of Welcome and St Francis Social Services Team.

The position requires a high level of collaboration, a commitment to teamwork and a passion to advocate for and uphold the rights of people seeking asylum and refugees living in the community. 

The Caseworker will be based in Surry Hills once per fortnight to provide support to clients living in HoW accommodation.

Professional Accountability

  • Case management of a case load, determined by the business needs at any given time
  • Comprehensive assessments which identify key needs and risks impacting both the clients and the organisation
  • Providing regular casework assistance to ensure coordinated and on-going support is maintained
  • Providing advocacy support as required
  • Identify and discuss complex client issues, and develop strategies within the  casework team
  • Participate in Community Connections projects
  • Occasional in-home visits will be required
  • Actively participate in team activities including meetings, events, workshops, supervision, team building and strategic development

Essential Criteria:

  1. Relevant tertiary qualifications and/or experience in social work, community services, or similar fields
  2. Demonstrated casework experience, especially in a cross-cultural setting
  3. Demonstrated experience working with clients experiencing grief, loss and trauma
  4. Demonstrated ability to negotiate, liaise, advocate and network with internal and external stakeholders
  5. Highly developed communication and interpersonal skills
  6. Demonstrated ability to manage a diverse work plan and competing workloads
  7. Proficiency in MS Office and experience using databases
  8. A current Working with Children check
  9. Strong support for the culture and mission of SFSS and the ability to work in a team culture of service to others which is consistent with Catholic social teaching
  10. Driver’s licence and ability to drive own vehicle if required


  1. Demonstrated understanding of settlement issues impacting people seeking asylum
  2. The ability to speak a community language
  3. Experience delivering presentations and workshops

About the organisation

Organisation Name : House of Welcome

The House of Welcome (HoW), a project of St Francis Social Services, is committed to serve people seeking asylum without discrimination on the basis of age, gender, race, sexuality and religion.  We recognise that as people, displaced from their homes through war, conflict and persecution and suffering the effects of these events, as well as of time in immigration detention, and experiencing the difficulties of settlement, they are in special need.

The House of Welcome (HoW), a project of St Francis Social Services, is committed to serve people seeking asylum who are living in the community. Clients come to the HoW through word of mouth, by referral from another organisation and from other clients.

Based in Granville, HoW currently provides medium term accommodation and housing for approximately 100 asylum seekers in 22 properties.  In addition to housing, staff and volunteers offer a variety of support services such as casework, financial assistance, foodbank, referrals, advocacy and community development programs for numerous clients across Sydney.


How to apply for this role

Position Description : Caseworker August 2019

Applications not allowed for this job listing.

Please quote in application: Caseworker via Pro Bono Australia.

Winston Churchill Trust

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