About the role
Each day the APS receives a high volume of enquiries from members and the public and a large amount of applications to join the APS. To manage the ongoing demand in an efficient and effective way, the APS has established a Member Services Centre (MSC) as the first point of contact for all APS members and prospective members wanting to join the APS.
This position is part of a team that has the vital role in engaging with current, former and future members, and providing an efficient and effective response to a wide range of enquiries that affect the practice of psychologists and the discipline and profession of psychology.
This position is crucial for onboarding new members, processing applications, renewals and reinstatements and related finance tasks for the APS and APS Colleges.
The position will also work collaboratively with other MSC staff and management to review internal processes to ensure they are fit-for-purpose, efficient and effective in providing high quality member services.
Working with the Manager Member Services & Manager Member Groups and Recruitment, and the Member Services Centre Team to professionally deliver excellent front line services to APS members and stakeholders, and to perform tasks to assist in the operations, administration and organisation of the MSC.
About the organisation
The Australian Psychological Society (APS) is the premier professional organisation for the psychology profession in Australia. The APS represents over 24,000 members providing charitable psychological services to the community and professional services, education and training to psychologists.
Our Mission - We are dedicated to the success and accomplishment of our members, advancing the discipline and profession of psychology in the communities they serve, for the benefit all Australians.
Our Vision - We amplify the role of psychologists in helping people achieve stable and secure mental health so they can confidently contribute to their best to their community.
Our Values - Integrity, Influence, Professionalism, Respect
Our Purpose and Objectives
Connecting a thriving Society of Psychologists that are-
- Leading the Way, galvanising the future of psychology, with science and practice that serves the public good
- An Inspiring National Voice, to rally for the application of psychology in the service of public health and welfare
- Trusted Professionals, known and respected for the passion, commitment and integrity we bring to the field of psychology and mental health
- Advocates and Influencers that drive accessibility to needed psychological services, building resilient and skilled citizens.
How to apply for this role
Applicants should provide a short covering letter, an up to date resume and a document (no more than two pages in length) addressing the key selection criteria by COB Wednesday 21 August to firstname.lastname@example.org using the subject line: Member Services Officer application. Applications that do not address the key selection criteria will not be considered.
Please quote in application: Member Services Officer via Pro Bono Australia.