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Service Manager

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Organisation : Yooralla

Location : Melbourne (South Eastern Metro)

Work type : Full-time

Sector : Disabilities

Salary type : Annual Package

Salary : 80000

Application closing date : 27 Sep, 2019

About the role

Following an internal restructure, we are seeking 4 x Service Managers on Permanent Part-Time or Permanent Full-Time basis across 7 residential facilities. The Service Manager is responsible for the operational management 1-2 supported accommodation services to ensure the day-to-day running of the service exceeds KPIs, along with providing high-quality support to customers, their families along with management support for care staff.                

This is an exciting time to begin your journey with Yooralla, as we transition from a block funding model to the NDIS.

The Service Manager is accountable for the following service delivery outcomes:

  • Provide leadership in the delivery of high quality of life outcomes for people with disability (and their families where appropriate)
  • Provide management support and practice leadership to a team(s) of disability
    support workers
  • Manage the overall performance of the service(s), meeting targets identified in annual
    work plans
  • Promote community inclusion and person directed support that exceeds the minimum disability standards and delivered within the available resources

About you 

To be successful in this role, you will need:

  • Demonstrated management experience; preferable within a community services environment
  • Understanding of legislation and standards applicable to the disability sector
  • Knowledge and understanding of how to support staff to implement contemporary and person centre approaches to uphold the rights and support needs of people with disability
  • Excellent interpersonal and communication skills, both written and verbal
  • Demonstrated ability to manage financial and staff resources in a complex environment
  • Excellent initiative and self-directed work practices as well as highly developed organisational skills.
  • A relevant disability qualification would be desirable

We offer:

  • Attractive remuneration package with excellent tax benefits
  • The opportunity to have a positive impact on peoples’ lives
  • A rewarding career in a growing service sector
  • Ongoing training, support and development
  • A great, supportive team environment


To be considered for this role you must attach the below mandatory requirements with your application:

  • Cover Letter & Resume
  • Current Certificate for First Aid (HLTAID003) & Cardiopulmonary Resuscitation (HLTAID001)
  • Evidence of eligibility to work within Australia
  • A certified copy of your current passport
  • A copy of your Working with Children Check (WWCC) is desirable and may be required for some positions
  • A current driver’s license is desirable.
  • If you have lived or worked overseas in the last ten years for a period of 12 months or more, we require a certified copy of your International Police Check, or evidence of applying for an international police check. The Police Check must cover the entire period you were overseas.

A ‘certified copy‘ is a copy of an original document that has been authorised (or stamped) as being a true copy of an original.

For further information please contact Sandra Knight on 03 9666 4571.

Please visit our website to access a copy of the position description and to apply for this vacancy.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage Aboriginal and Torres Strait Islanders and people with a disability to apply.

Appointments are subject to one or more of the following forms of pre-employment safety screening such as Police Records Check, Inherent Position Requirements Employee Declaration, Working with Children Check, Disability Worker Exclusion Scheme Check, Reference Checks and AHPRA Registration Check. This role is only available to Australian Residents or to those who hold the right to work in Australia. Yooralla is an equal opportunity employer.

About the organisation

Organisation Name : Yooralla

At Yooralla, we believe that exceptional customer service starts with employees who love what they do. Our people are committed to supporting people with disabilities to live the life they choose and obtaining the best possible outcomes for our customers. We have played an active role in improving public awareness and progressing the nature of disability support in Australia for 100 years.

How to apply for this role

Position Description : Service Manager _RRSS_Aug 2019

Please quote in application: Service Manager via Pro Bono Australia.

Either there are no banners, they are disabled or none qualified for this location!

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