Client Support Worker – Managing Public Intoxication

Join the Team!
Anglicare‘s Far North Community Aged & Disability team in Townsville are passionate, values-driven professionals working together to affect real outcomes in our community.  Part of this service includes our Managing Public Intoxication Program (MPIP).  The MPIP program involves coordinating the case management of indigenous and non-indigenous people who are intoxicated in public places and who are displaced, itinerant or at risk of homelessness within the Townsville area.
  
With a client base of just over 1000 that grows each day, and nearly 80 team members, we are currently looking for an enthusiastic and professional Client Support Worker to join the team on a part time basis of 30 hours per week.   The role is responsible for actively supporting the delivery of client services in areas including social services and support.  You will assist clients to access community services by providing information and assistance in contacting these agencies.  This is a part time role working 24 hours per week with the potential for additional hours covering leave.
  
  
Benefits and Culture
Located on the edge of the CBD only two minutes from the Strand, our Townsville team operate in the spirit of “rolling up your sleeves and pitching in”. They are genuinely supportive, respectful and caring towards each other and a few benefits of being part of this include:

• Support from a manager who is committed to fairness and equity, is approachable and available, and enjoys being hands-on and operational
• Developing genuine and authentic relationships with clients, and being directly involved with their care
• Buddy-shifts to allow for familiarisation of the service, process and how we operate
• Mobile technology to enable you to work remotely – our office also has free parking nearby!
• Diversity and variety – every day is different – to keep your job interesting and engaging
• A balance of work and other life commitments with flexible, part time hours  

We also offer full PBI Salary Packaging to increase your take home pay, along with professional development and training and an Employee Benefits Program.
  
  
Skills and Experience
With a dedication and commitment to helping others within your community, you will offer the following knowledge and skills:

• An ability to call on your own life experiences in dealing with marginalised and disadvantaged persons
• Demonstrated knowledge of Aboriginal and Torres Strait Islander cultures – identifying with this heritage would be highly desirable
• Background in working with people who are suffering from drug and alcohol addiction, mental health issues or crisis situations
• Strong advocacy skills within the health sector and the ability to negotiate with external services
• Strong general administration and reporting skills and an understanding of current community resources and funding support
• Exceptional communication skills and a passion for providing support to others, with the ability to build strong working relationships and rapport with a wide variety of people including staff, clients and their families
• The belief that every person can contribute to a community and work effectively to encourage their strengths
• Ability to maintain professional boundaries, often in high-pressure situations, while remaining personable and supportive
• Exceptional time management skills with the ability to prioritise your own workload and supervise staff to do the same
• Willingness to think outside the box, offer suggestions and solutions to complex problems while working within tight timeframes
• An interest in working in a collaborative manner to promote services, improve systems and deliver positive organisational outcomes  

Our successful candidate will hold the following certifications:

• Current Blue Card (Working with Children) with Yellow Card exemption
• A current National Police Certificate
• First Aid Certificate
• Queensland Driver Licence and your own reliable vehicle
• Immunisation against Tetanus, Hepatitis A and/or Hepatitis B
• A Certificate IV or Diploma in a relevant field would be advantageous

    
What happens now?
Send us your current resume and a Cover Letter explaining your interest in being a Client Support Worker with Anglicare SQ. Once we receive your application, you will be sent a link to complete a short, 15-minute on-line assessment and shortlisting will take place soon after.  We welcome applications from candidates who identify as Aboriginal and/or Torres Strait Islander.