Equity Trustees

Family Violence Case Manager

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Organisation : Good Shepherd Australia New Zealand

Location : Melbourne (Mornington or Hastings)

Work type : Full-time

Sector : Community Support Services, Families, Mental Health, Women, Youth & Young People

Salary type : Annual Package

Application closing date : 31 Oct, 2019

About the role

We currently have 4 Family Violence Case Management positions available which consist of.

  • Full Time, Permanent Ongoing
  • Full Time, 12 Month Fixed Term Contract (Ends August 2020)
  • Full Time, 12 Month Fixed Term Contract (Ends 12 Months from start date)
  • Part Time (0.8), Fixed Term Contract (Ends June 2020)

The Case Manager Family Violence is an integral member of the family violence team and delivers high quality short response as well as longer term intensive case management services to women and children who have experienced, or are currently experiencing, family violence, including women who choose to remain in the relationship.  The role contributes extensive knowledge and understanding of family violence to outreach case management and supports clients accommodated in refuge and transitional housing, delivering valued services and outcomes.

As part of the Family Violence Team, participation in the After-Hours Crisis Response roster, court support and duty rosters and community-based outreach are requirements of this role. An After Hours on call allowance and call-out penalty rates are paid for participation in the After-Hours Crisis Response.

Responsibilities of this role include:

  • Providing client-centred casework across the Bayside Peninsula region, utilising the Common Risk Assessment Framework (CRAF) and a comprehensive needs assessment of women and children through trauma informed, systems and developmental frameworks
  • Developing agreed case plans with women and children with multiple and complex needs, bringing about outcomes which promote, safety, stability and recovery from family violence through a coordinated care team approach
  • Assisting with community engagement and education across Bayside Peninsula as required


To be successful in this role you will need:

  • Appropriate tertiary qualification in Social Work, Psychology, or a related tertiary discipline is essential
  • Demonstrated capacity to provide outreach case management including the ability to carry out comprehensive risk and needs assessments and respond appropriately
  • Demonstrated experience working with women and children presenting with complex needs and behaviours (e.g. trauma, substance abuse, mental health, parenting issues, disability) and/or from CALD or indigenous backgrounds
  • Demonstrated knowledge of the impacts of family violence and the capacity to apply appropriate theoretical frameworks to practice
  • Experience working in the family violence sector is highly desirable
  • Experience working with mothers and children in a high security refuge environment
  • Demonstrated success in maintaining external networks and collaborative relationships with professionals both internal and external
  • Demonstrated experience in preparing written reports, maintaining records, including case notes and data base reporting
  • A satisfactory Police Check
  • A current Working with Children’s Check (WWCC)
  • A current Full Australian Driver’s License

To find out more about the role and the work of Good Shepherd please explore our website: www.goodshepherd.com.au.

About the organisation

Organisation Name : Good Shepherd Australia New Zealand

Around the world the Good Shepherd network is working to create just and equal communities where women and girls can live full, safe lives. We have been committed to our mission for nearly 200 years, working strongly for social change. All of our services are informed by the latest evidence and research and adopt a best practice approach. We are committed to continuous improvement, innovation and delivering measurable outcomes. 

Good Shepherd Australia New Zealand is an equal opportunity employer dedicated to staff wellbeing. We offer a supportive work environment, ongoing professional development for staff and a competitive remuneration package. We encourage flexible working arrangements and provide access to salary packaging.

How to apply for this role

Position Description : PD - FV Case Manager July 2019

Applications not allowed for this job listing.

Please quote in application: Family Violence Case Manager via Pro Bono Australia.

Winston Churchill Trust

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