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Manager – Internal and Change Communications

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Organisation : Australian Financial Complaints Authority

Location : Sydney

Work type : Full-time

Sector : Law, Justice & Human Rights

Salary type : Annual Package

Application closing date : 13 Oct, 2019

About the role

We are looking for an experienced specialist in internal communications to develop and implement the internal communications strategy for our organisation. The Manager – Internal and Change Communications will lead a newly developed team to ensure our organisation communicates in a highly engaging, timely and professional manner with our stakeholders.

This is an exciting opportunity to support senior leaders in the design and implementation of specialist internal communications and engagement activity for AFCA. This involves providing engaging and focused communications to internal stakeholders as well as managing the range of internal communications in line with AFCA’s strategic goals.

Typically, in this role you will:

  • Plan and deliver all internal and change communications and activities
  • Develop, implement and manage AFCA’s internal communications strategy
  • Build and optimize AFCA’s internal communications function across multiple sites
  • Provide specialist advice to senior business stakeholders
  • Implement strategies and services aligned with staff engagement and the objectives of the People and Culture team
  • Facilitate the achievement of AFCA’s business plan objectives

About the organisation

Organisation Name : Australian Financial Complaints Authority

Highlights:

  • Leadership role in a dynamic and growing purpose-driven organisation
  • Positive workplace culture that trusts and believes in staff
  • Fast-paced and innovative new organisation
  • Apply your skills and expertise in a meaningful way

Do work with purpose at AFCA

The Australian Financial Complaints Authority (AFCA) is a dynamic and exciting new organisation that resolves financial disputes between Australians and financial firms like banks, investment firms and financial advisers.

We are a fast-paced, purpose driven organisation that has grown rapidly since we launched on 1 November 2018. We already have over 750 staff and we are looking to recruit intelligent and passionate people to join our team.

Who we are looking for

We want people who want to make AFCA a great place to work and who embody our culture of being fair, independent, transparent, accountable, honest, respectful, proactive and customer focused. 

We want people with empathy, who can speak plainly, have a sense of natural justice and community standards, and who can make stakeholders feel heard.

Most importantly, we want people who understand what we mean when we say, “AFCA is on the side of fairness”.

About the opportunity

This is an exciting opportunity to support senior leaders in the design and implementation of specialist internal communications and engagement activity for AFCA. This involves providing engaging and focused communications to internal stakeholders as well as managing the range of internal communications in line with AFCA’s strategic goals.

Typically, in this role you will:

  • Plan and deliver all internal and change communications and activities
  • Develop, implement and manage AFCA’s internal communications strategy
  • Build and optimize AFCA’s internal communications function across multiple sites
  • Provide specialist advice to senior business stakeholders
  • Implement strategies and services aligned with staff engagement and the objectives of the People and Culture team
  • Facilitate the achievement of AFCA’s business plan objectives

About you

To be successful in this role, you should have:

  • Extensive experience as a specialist internal communications practitioner, with a change communications focus
  • Extensive knowledge and understanding of modern communications principles
  • Demonstrated experience in managing a team
  • Demonstrated ability to engage and influence stakeholders to achieve business objectives
  • The ability to write, edit and produce highly effective and professional communications solutions across a range of modern media and channels
  • Service driven focus, with a strong focus on supporting the organisation’s goals

Benefits

  • Genuine career opportunities
  • Positive work/life balance encouraged with potential flexible working arrangements
  • Salary packaging options
  • Extensive health and wellbeing initiatives including onsite employee assistance
  • Fun social events

Salary

The salary for this role is $130,000.00 per annum plus 9.5% superannuation, based on skills and experience.

How to apply for this role

Applications not allowed for this job listing.


Please quote in application: Manager – Internal and Change Communications via Pro Bono Australia.


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